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  • Feast on This

    To stay relevant and reach more people, your helpline needs to go beyond the phone call. With iCarol, offering Online Emotional Support is as easy as (pumpkin) pie....

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  • Get More Funding

    What’s the key to getting funded? Proving your value by reporting on outcomes. Funding sources of all types, whether internally at your organization...

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  • Foster Loyal Volunteers

    Helpline work is arguably one of the most intensive types of volunteering one can do. You invest a lot of time and resources into the screening...

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  • Improve Service Delivery

    People rely on you to provide assistance in their time of need. Whether your helpline provides active listening, crisis intervention, suicide prevention...

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  • Protect Confidentiality

    Clients trust you with their private information. In the process of reaching you and getting assistance, they provide you with highly sensitive...

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  • Boost the Quality
    of Your People

    You provide excellent training to your volunteers and staff before they ever take their first call...

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  • Manage Fewer Systems

    Your day is filled with a variety of tasks. One minute you may be checking to see who’s coming in for the next shift, the next minute it’s time produce...

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  • Save More Lives

    Creating suicide-safer communities is challenging work. It takes skilled and compassionate listeners, knowledgeable supervisors, and specialized tools...

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  • Respond to Changing Communication Needs

    Some people associate the word “helpline” with “phone” but at iCarol we understand that help-seekers...

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  • Strengthen Your
    Collaborative Relationships

    When independently operating helplines join together to provide a service, they can reach more people across wider areas...

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  • Diffuse Caller Stress

    People reach out to you when they’re most vulnerable, feeling worried or even trapped. You want to do all you can to reduce their stress and anxiety...

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Make helping
others easier.

Use iCarol’s Helpline Management Software
to reduce your workload, improve your
service delivery and advance your
helpline’s outcomes.

How It Works All Features

Explore iCarol



Explore iCarol

What is iCarol?

Why iCarol?

iCarol has established a worldwide presence with over 50,000 users. Find out why so many helplines choose iCarol.

Our Features

iCarol’s web-based software automates and tracks the entire service delivery process for helpline & contact centers.

Pricing

Your low, monthly subscription includes all maintenance, data storage, software features, support, and training.

Start a Free Trial

Try iCarol before you subscribe – no risk, no credit cards, no obligations.

Training & Support

Our Team and tools will stay with you throughout your iCarol experience.

Security & Reliability

We know your information is confidential and sensitive. So we go to great lengths to secure and protect it.

Become a Happy Customer

Try iCarol Today! Free for up to 60 days!



1 Minute Overview

12 Minute Introduction



iCarol More FeaturesVolunteer & Staff Mgmt.

Manage contact information, shifts, and other personalized data and communicate using integrated feedback tools, automated emails, internal chatboards, news and events.

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iCarol More FeaturesOnline Shift Scheduling

Authorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.

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iCarol More FeaturesCall Management

Customizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis.

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iCarol More FeaturesLive Chat and Texting

Offer your service the way it's expected by adding live chat and texting- fully integrated within your iCarol system you will benefit from the robust security and reporting.


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iCarol More FeaturesInformation & Referral

Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.

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iCarol More FeaturesStatistics & Reporting

Analyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.


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Get in touch: +1 888-4-iCarol
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