Are you in the business of listening to people’s problems, providing them with solutions and creating solutions to assist them further in their community? Are you effectively tracking your calls, creating detailed reports and following up with people to measure it with non-profit help line software?
iCarol help line software can help you with automatic tracking, reporting and following up on calls. Easily automate your call service delivery process so you can measure the positive impact of your help line. Don’t waste your time with last minute shift scheduling and volunteer shift management.
Are you using 211 software as a referral database to manage, maintain and protect your 211 referral call center’s valuable resource information?
iCarol is help line software that can help your call center organize and effectively retrieve the right information for your callers at the moment of need. We provide you with the capacity to create a referral database that automatically organizes your valuable resource information and protects it. You can as a result better manage and maintain your 211 referral call center and serve more people in your community.
Are you struggling with the management of volunteer scheduling at your call center? You need to figure out how to retain your volunteers so that your call center can help people in a crisis more efficiently.
iCarol knows that it is a challenge to keep volunteers happy especially when shift scheduling is done with paper and a spreadsheet. iCarol is crisis line software that can help you retain your volunteers by giving you the ability to manage volunteer schedules easily and make them happy. In turn, the quality of calls and the capacity to take calls are improved.
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iCarol Help Line Software for Non Profit & Charity
iCarol is a web based help line software that easily automates the entire call service delivery process for non profit and charity contact centers. We take your call content or integrate a live chat service, resource referral, scheduling of staff and volunteer management information and automate the process of storing, organizing and retrieving it all.
By automating your call service delivery process we create opportunities for you to improve your call center’s organizational processes and results. You obtain the information necessary to be able to improve on service delivery, productivity of staff and volunteers, and the availability and retention of volunteers. You also acquire the ability to measure the impact your help line has in your community and deliver the results to your organization’s board of directors and funders.
iCarol not only helps your non profit / charity call center to be more productive and improve your chances of securing further funding, we save you money and time so you can fulfill your mission—to service your community better!
