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Happy 2-1-1 Day!

It’s February 11th and so we’d like to wish everyone at 211 centers all across North America a very happy 211 day!

In case you aren’t familiar with 211, I’ll tell you a bit about this truly amazing service. 211 is an easy-to-remember three digit number, but unlike 411 for directory assistance or 911 for life-threatening emergencies, the focus of 211 is to provide people with comprehensive information and referral to various human services in their communities. To get a feel for just how wide the scope of services 211 can refer you to, check out this super cute video from United Way 211 of Greater St. Louis.

Rather than spend hours of frustration calling around to various agencies, callers can make 211 their first call for assistance and speak to a trained specialist that can spend time evaluating their needs, educating them about resources, and then connect them with the appropriate services.

iCarol is delighted to work with so many 211 providers across the US and Canada whose organizations provide a vital service to their communities by connecting millions of people to essential services each year.

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Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties in the Helpline Industry. You'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials to help others learn more about iCarol.

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