Important parts of iCarol get updated to work well with screen reading technologies.

Looking forward to seeing clients, friends and associates at the 46th annual conference for the American Association of Suicidology (AAS) in Austin, Texas this week

Sometimes when something special or urgent is happening in the life of one of your clients, setting and scheduling an "alert" can help your staff serve that person consistently.

You can now attach files to client profiles and caller profiles - giving your phone workers quick access to relevant information.

CrisisChat.org, who uses iCarol Messaging to offer live chat across the USA, has just released fascinating data about their chat services. Read on to learn more...

Recently a client (Mental Health Association of New York City) using iCarol through the worst of Hurricane Sandy in Manhattan shared these kind words about how it helped them work through the disaster...read on to learn more.

In addition to the many powerful ways to search, filter and sort your Information and Referral resource records, you can now also plot them on Google Maps. Read on to learn more.

With Hurricane Sandy approaching the Northeastern United States today, we'd like to remind folks of ways to use iCarol and its referral database for disaster preparedness before, during and after a disaster.

Once you find search results in your I&R database, it can be useful to export them to Excel

Filtering your resource searches by custom fields, and saving your searches, are two great ways to find the resources your clients need.

We are now in testing with a newly upgraded Automated Verification tool. It comes with a suite of exciting new capabilities that will continue to expand over the coming months

Verizon has released a HopeLine app for Android that provides direct access to support services and the National Domestic Violence Hotline.

We've now created an website that gives you up-to-the-minute status of the various major iCarol systems

Filtering for resources based on where they are located, or by the area they serve, are powerful and essential capabilities for all but the most simple referral databases. They can help greatly in finding resources that are best suited to serve a client or caller based on where the person is located. With iCarol you have several options for doing this, based on how you set up and manage your resources.

Filtering for resources based on where they are located, or by the area they serve, are powerful and essential capabilities for all but the most simple referral databases. They can help greatly in finding resources that are best suited to serve a client or caller based on where the person is located. With iCarol you have several options for doing this, based on how you set up and manage your resources.

Distress Centres of Ontario published an interesting article on the CrisisChat.org network in the USA.

Many of our clients who are non-profit help lines devote some or all of their efforts towards suicide prevention. For those of you who do, you many be interested to learn more about enhancements to Facebook's suicide prevention efforts

Whether you only have a few hundred resource records, or have tens of thousands, iCarol is flexible enough to help you organize them in a hierarchical structure that makes the most sense for you. If your resource database is growing, or you just want to know about advanced options for structuring it, read our recent description of understanding Agency, Program and Site structure in iCarol.

In addition to searching for resources with time-tested ways (like those in one of your cateogries), don't forget about three other useful tools: Searching by name, searching in a particular field, and searching by the record's "unique identifier". 

If you use the 2-1-1 / AIRS Taxonomy, you might be aware that it is permissible to link taxonomy terms together to provide a more precise categorization of a service. iCarol fully supports categorizing resources in a linked fashion, and provides excellent tools to help you quickly find resources, linked or not, that will serve your clients.