If your helpline only serves people by telephone, you may soon be expected to also deliver your service through SMS and live chat. With iCarol you can elegantly integrate SMS and chat capabilities with our robust helpline management software.

Neil McKechnie, iCarol’s Director of Services, will be presenting “Non-profit help line industry trends” at the upcoming NASCOD conference in Saint Louis, Missouri, USA.

  A good report on the state of nonprofit staffing provides organizations with information to help evaluate the state of their IT spending.    It's hard not to be curious about what other folks working in simil...