With iCarol, managing staff and volunteers with shift scheduling software is easily and effectively done online for maximum coverage.
With iCarol, you can:
- Manage your contact center’s shift calendar
Create an unlimited number of shifts and let the iCarol help line software manage them for you. It’s easy to create one-time or recurring (daily or weekly) shifts with no limit to the number of people you need per shift. You can even have different sets of shifts and filter them in or out of the shift calendar.
- Sign up for shifts online
Your staff and volunteers have the ability to conveniently log on and sign up for shifts from wherever they have web access. Security is ensured with everyone having a user name and password. This means only the people you authorize can see and use the shift calendar. You can even coordinate shift schedules between multiple locations.
- Email reminders for upcoming shifts
iCarol helps ensure attendance and effective help line phone coverage by sending a friendly email reminder a few days before each person's shift.
- People find their own substitutes
Your volunteers can self-manage their shifts easily in iCarol. If someone thinks they can't make a shift, they can simply request a substitute. iCarol then sends an email to other people in your contact center asking them if they can cover the shift. If so, they sign on and accept the shift from the original person.
- Get shift coverage statistics
As an administrator, you get emails, reports and charts from the iCarol help line software that let you know how much individuals and groups of people are actually covering shifts. This helps you to improve shift coverage and in turn phone coverage.
Brian G, Program Director, The Trevor Project Los Angeles, California, USA vouches wholeheartedly; "iCarol is fantastic! Our volunteers love it. All call centers could benefit from iCarol."