Real-world examples of how non-profit help lines are using iCarol in innovative ways. You can also read our client testimonials
Province-wide collaboration amongst 12 independent help lines
The Crisis Lines Association of British Columbia (CLABC) needed a system to foster data sharing, collaboration and aggregate reporting across the province. Following several initiatives with iCarol, they now have the perfect solution.
Live chat from multiple centers nationwide (USA)
A network of US crisis centers is building a nationwide online emotional support service, using iCarol to deliver the tools needed for success. Whether you're a standalone center, or hoping to build a network to provide live chat, learn from Crisis Chat's popular initiative described below.
2-1-1 Maryland serves 5.7 million residents
A network of four help lines joins together to take calls from across their state 24/7. They use iCarol to enable powerful and seamless collaboration amongst them, and to serve the region beyond their state's borders.
211 services in Alberta, Canada move to iCarol
Two non-profit help lines collaborate to serve many areas in the province 24/7. They chose iCarol as their referral database and call logging software and are thrilled at everything else it can do for their operations - like live chat, shift scheduling, volunteer management, and managing their non-211 calls too.