 |
Grassroots
Columbia, Maryland, USA
"You and your support staff are more like partners on the journey to help our clients than someone we do business with." -Brian Y, Director
|
|
Chimo Helpline
Fredericton, New Brunswick, Canada
"iCarol has been phenomenal for Chimo. Thanks for creating a program designed FOR crisis lines." - Lindsay M, Exec. Director
|
|
Monterey 2-1-1
California, USA
"This has been a pretty simple transition [from their previous software]. I am very impressed with your customer service and quick turnaround. Most transitions are slow, painful, and require hours of crosswalks and data analysis. You came in with a plan, took our data and have made it work. I am thrilled to tell anyone who asks that this has been an easy transition." - Joan C, Resource Manager, 35 years of I.T. experience
|
|
Maryland 2-1-1
State of Maryland, USA
"The commitment to providing excellent customer service is the hallmark of iCarol" - Saundra B, Director
|
 |
Crisis Center / 2-1-1 of Tampa Bay
Florida, USA
"Our experiences with iCarol have been outstanding and we highly recommend iCarol." - Debra H, Director
|
 |
Montana 2-1-1
State of Montana, USA
"We have found the iCarol system very easy to use and are pleased with the many features that make the call, center managment and reporting much easier." -Jim M., Director
"One year in to using the iCarol, we are really pleased with it. Your people were very thoughtful in how they approached our specific needs and we now have a system that is incredibly streamlined and efficient without having had to compromise on our specific requirements." - Casey G, Program Manager
|
 |
Delaware 2-1-1
State of Delaware, USA
"We have found iCarol to be exceptionally responsive to our needs. The program is easy to use and well liked by our information and referral specialists." -Patty B, Director
|
 |
Baton Rouge 2-1-1
Louisiana, USA
"iCarol did an incredible job of making our transition to their system seamless." -Aaron B., Director of Advancement
|
 |
211 Alberta
Province of Alberta, Canada
"We definitely recommend iCarol. Their amazing team bent over backwards to customize our call tracking and resource information needs. Very well done! " -Lauri M., Supervisor
|
 |
Distress Centre
Calgary Alberta, Canada
"Just wanted to say what a pleasure its been to work with you and your team on all of this." -Paul B., Operations Manager
|
 |
Gryphon Place
Kalamazoo, Michigan, USA
"We use iCarol for some of our contracts. It is the best piece of software that we use. Their support exceeds that given by the other vendors in the I and R world." - Bill P, Executive Director
|
 |
Samaritans of Horsham and Crowley
Horsham, United Kingdom
"I have no hesitation in commending iCarol to other branches." - Roger, Caller Care Deputy
|
| |
Samaritans of York and District
York, United Kingdom
"I am happy to say that my experience of iCarol has been excellent, the
team at iCarol have always been so helpful and available." - Sandra H, Branch Director
|
|
Brighton and Hove Samaritans
Hove, United Kingdom
"We are all really pleased to have such a fab system and all your great support is much appreciated!" - Nikki F, Program Director
|
|
|
The Trevor Project
Los Angeles, California, USA
"iCarol is fantastic! Our volunteers love it. All call centers could benefit from iCarol." - Brian G, Program Director
|
|
Didi Hirsch Suicide Prevention
Los Angeles, California, USA
"iCarol is the most innovative and comprehensive software for help lines. Their team has been incredibly easy to work with." - Lyn M, Director
|
 |
Lifeline Hobart
Hobart, Tasmania, Australia
"Allowing our callers to work from home, keep information secure and meet the needs of our recipients, has been a good experience. Once the callers got comfortable with iCarol, it has operated smoothly and they seem happy with it."
|
|
CONTACT The Crisis Line
Jackson, Mississippi, USA
"The savings in manpower are phenomenal. The iCarol staff have been wonderful to work with." - Peter M, Executive Director
|
|
NW Arkansas Crisis & Intervention Center
Springdale, Arkansas, USA
"It takes only minutes to pull comprehensive statistics. This saves time and money." - Shelby C, Executive Director
|
|
Distress Centre of Peel
Mississauga, Ontario, Canada
"Very professional. Brings us up to date." - Henry, Volunteer
|
|
Agora Crisis Center
Albuquerque, New Mexico, USA
"I want to be sure that other Center Directors know about iCarol. It's easy to use and volunteers are excited about it." - Molly B, Executive Director
|
|
SANE
London, United Kingdom
"The volunteers really like it, and it's really easy to use!" - Beth P, Helpline Coordinator
|
 |
Contact Pittsburgh
Pennsylvania, USA
"I'm not a great computer person but iCarol is a DREAM to work on." - Judy C, Vol. Coordinator
|
 |
Cancer Care Connection
Delaware, USA
"I can use iCarol with ease. It is so user friendly and intuitive." - Janet T, Program Manager
|
 |
Mental Health of Frederick County
Frederick, Maryland, USA
"iCarol is fabulous and super easy to use. My older volunteers learned in no time! Also the staff is very responsive and is happy to tailor things to your center’s needs." - Rachel L, Director
|
 |
Community Crisis Services
Hyattsville, Maryland, USA
“I was skeptical about switching to another data program that wasn’t going to do what we really needed to do - iCarol isn’t like that. Its customizable and awesome to work with. All our volunteers and staff love it and scheduling and supervision have never been easier.”- Tom B, Deputy Director
|
 |
Contact Helpline
Columbus, Mississippi, USA
"We really love the system and are using less and less paper on call reports. iCarol support is really good and fast to respond to emails and correcting issues." - Lindy T, Executive Director
|
 |
Chimo Crisis
Richmond, British Columbia, Canada
"People love the iCarol system. I am delighted that it has worked out so well for us!" - Joan C, Executive Director
|
 |
Childhelp
Scottsdale, Arizona, USA
"We found our migration to iCarol and the ease of the system itself was smooth and without angst. We have been extremely satisfied with this product and the accompanying customer service." - Susan S, Executive Director
|
 |
Portage Path Behavioral Health
Akron, Ohio, USA
"You all are wonderful. So responsive and easy to work with. Terrific!" - Barb M, Hotline Director
|
 |
MHMRA of Harris County
Houston, Texas, USA
"I must say that using iCarol actually improved my calls. It was easy to use and flowed well." - Janice C, Assistant Director
|
|
Crisis Society
Nanaimo, British Columbia, Canada
"Transitioning from our old software has been made easier by the iCarol support team. Their response to email support is timely and very helpful, and they have the ability to communicate technical issues clearly to non-technical staff." - Liz N, Executive Director
|
 |
Dial Help
Houghton, Michigan, USA
"Ask anyone here in our office and you will know I can talk all day about how incredible iCarol is." - Kevin W, Program Director
|
 |
ContactLifeline
Wilmington, Delaware, USA
"iCarol is particularly robust and user friendly." - Elizabeth M, Assistant Director
|
 |
CONTACT of Burlington County
Moorestown, New Jersey, USA
"This iCarol thing seems to be at last a 21st century communication avenue that is 100% better than our previous system." - Volunteer
|
 |
Mental Health of Indianapolis
Indianapolis, Indiana, USA
"We have been using iCarol for almost two years. We love it!" - Elizabeth B, Executive Director
|
 |
Family and Child Services - ContactLifeline
Albany, New York, USA
"iCarol helps centers organize everything from schedules to communications to call report to stats, in a very user friendly format that anyone can easily learn to use. They have great, responsive customer service." - Jill O, Director
|
 |
Crisis Line of Central Virginia
Lynchburg, Virginia, USA
"The implementation of iCarol has had a tremendous impact on our agency. It provides ease of use for volunteers, staff and administrators. We are confident that we can now provide precise data to our funders." - Lorie B, Executive Director
|
 |
Contact Altoona
Altoona, Pennsylvania, USA
"Having the ability to see a real time status update of today's scheduled calls and quickly identify any incidents or issues has improved our service commitment to our callers." - TerriAnn G, Executive Director
|
 |
The Help Center
Bozeman, Montana, USA
"iCarol’s Outbound Calls features allows our staff and volunteers quick and easy access to our Telecare client list, homebound seniors whom we call daily for a check-in and medication reminders. We love it." - Kate R, Program Manager
|
 |
Klinik
Winnipeg, Manitoba, Canada
"Have we told you lately that we love iCarol?" - Lorraine P, Assistant Director
|
 |
CONTACT Crisis Line
Dallas, Texas, USA
"I have been most impressed with iCarol as a system, but most of all iCarol as a vendor that prioritizes customer service and support." - Marco G, Program Director
|
 |
London Lesbian and Gay Switchboard
London, United Kingdom
"From initial contact to implementation the staff at iCarol have been fantastic. The transfer of existing data went smoothly and the support we have received throughout the setup process was excellent. Our volunteers find iCarol easy to use, the reports it can produce are invaluable and it has enabled us to move into the area of ichat through the Instant Messaging module. Above all the friendliness and responsiveness of the staff team are what sets iCarol out from the rest - their aim is to make sure iCarol works for you in the way you want it to work." - Joe L, Co-Chair
|
 |
Access to Care Hotline, Kern County Mental Health
Bakersfield, California, USA
"The iCarol program is incredibly user friendly and has helped our call center with simplifying scheduling, enhancing our data management, and creating a comprehensive resource database. We could not be more pleased with the product or the fantastic customer support!" - Meghan B, Supervising Clinician
|
 |
National Alliance on Mental Illness, Orange County
Santa Ana, California, USA
"iCarol is easy to use, comprehensive and extremely secure. Everyone involved loves it" - Nancee, Executive Director
|
 |
Family Counselling Centre - Distress Line
Sarnia, Ontario, Canada
"Just want to express my appreciation to you for the support and direction provided to me by your staff. I’m loving iCarol more and more each day." - Donna, Executive Director
|
 |
Parents Anonymous
Claremont, California, USA
"I can't believe how amazing this system is... and all the things that we can do internally that I thought had to be done by the support team. " - Jodi, National Operations Manager
|
 |
CyberMentors
London, UK
"We were looking for a bespoke online volunteer management product and so iCarol became the obvious choice. The staff at iCarol have been fantastic in helping us set up a bespoke package for managing thousands of online volunteers all over the UK. I would wholeheartedly recommend iCarol to other UK Charities. A great product that our online volunteers love to use too!" - Pete, Head of Digital Volunteering
|