Client Testimonials on iCarol's Outbound Calls feature
Find out what a few of our clients are saying about the Outbound Calls feature in iCarol.
The Help Center, Bozeman, Montana, USA
“iCarol’s Outbound Calls features allows our staff & volunteers quick & easy access to our Telecare client list, homebound seniors whom we call daily for a check-in & medication reminders. The format is effective in that it clearly lays out the most pertinent information about our clients. The brief notes section provides all at our center an effective way of keeping informed & updated about our Telecare clients. It also formulates an accurate count for tallying statistics, which we are then able to export to a file to provide the funders of our Telecare grant.”
- Kate Robinett, MS, LCPC
Lifeline Hobart, Australia
"Allowing our callers to work from home, keep information secure and meet the needs of our recipients, has been a good experience. Once the callers got comfortable with iCarol, it has operated smoothly and they seem happy with it.
It has allowed callers to fit their volunteering into their lives more flexibly and we have been able to recruit high quality volunteers who work full time because they are able to make the calls from home, in the evenings, which is also good for our recipients who often feel most isolated at that time".
- Leigh Delaney, Lifeline Chats Program Manager
Distress Centre Peel, Mississauga, Ontario, Canada
"We have many callers who depend on hearing from us everyday. The information and instructions provided with each scheduled call enables all of our trained volunteers to participate while maintaining a high level of service as well as knowing we aren’t missing any calls. Caller profiles with background instructions allows us to maintain a high level of service, even if the caller is touched by multiple volunteers"
- LeeAnne Chowen, Volunteer Services Coordinator
CONTACT Helpline, Columbus, Mississippi, USA
"iCarol has allowed our helpline volunteers who have a computer to call clients daily to work from home. We have volunteers who are also reassurance clients. One of our success stories is of a volunteer who is blind. iCarol allows her to work from home she call the same people everyday. These people are not just reassurance clients but they have become friends without even leaving their homes. We thank you for the service you have provided for our organization".
- Katrina Sunivelle, Admin. Assistance
CONTACT Altoona, Altoona, PA, USA
iCarol's calls overview and statistics allowed CONTACT Altoona to improve their customer service.
"Having the ability to see a real time status update of today's scheduled calls and quickly identify any incidents or issues has improved our service commitment to our callers".
- Terriann Grove, Executive Director.
