Public Resource Directory & Referral Database

Publish your live referral database to your public website. 

By making your resources available to the public, it lets people find their own help in the community without needing to call you first. This is particularly true of simple inquiries, freeing your phone workers to assist callers with more complex needs. 

As well, key stakeholders like your funders and community leaders can see firsthand the quality and quantity of resources that you maintain about available services. 
And it demonstrates that your agency is keeping up with important trend in our society, by serving people information through widely-used communication channels other than the telephone.

iCarol makes this very easy and elegant to do, via an upgrade we call Public Resource Directory. Once enabled, people can are able to browse and search your live resource database on your website.

See how this feature works in this 8 minute video.

Pat T, Executive Director, Contact Lifeline, Delaware, USA,  tells us, "Using the public resource directory feature in iCarol is efficient and yields excellent results.  Both set up and periodic changes are straightforward and timely. During weather emergencies, resources such as emergency management operations centers, emergency housing and shelters, power or water utilities health warnings were all posted within minutes of being released for use not only by our crisis workers staffing the crisis lines but also the general public and other service providers via our iCarol public resource directory on our website".

Here’s how your help line can serve more people with iCarol:

• Integrate your referral database on your public website
  No need to import or export anything. You simply put a small amount of HTML text on your website (which we provide to you). The design can be modified to align and nicely integrate with your website. iCarol is doing all of the work, yet it appears to the person that they are still on your website.
• Simplified interface
  It is easy for users to navigate through the database. The search feature is similar to Google search engine. You can search by keywords or matching categories.
• Control what resources are made available to the public
  You can control which resources, and even which fields within the resource, should be displayed to the general public. 
• Highlight resources
  Choose what resources should be displayed on the highlighted resource list. You can schedule different resources to be highlighted on a rotation basis to align with seasonal needs. 
• Collaborate with your partnering agencies
  By making your referral database public you can easily share your referral database with partnering agencies and expand your collaboration opportunities. 

Click here to see how Contact Lifeline has taken advantage of this feature.

Find out how your non profit contact center can gain from using the iCarol help line software. Take a video tour to get a feel of how iCarol works or contact us to schedule a live demo of iCarol help line software.