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iCarol attending the AIRS conference in May

2015 AIRS Conference Dallas TexasNext month members of our team will be in Dallas for the 37th Annual I&R Training and Education Conference, held by the Alliance of Information and Referral Systems (AIRS).

In case you’re not familiar with AIRS, it is a membership association for Information and Referral agencies and personnel, and it is the driving force behind the standards and quality benchmarks set in the field of I&R. They boast a diverse membership that includes agencies, community organizations, and even governmental departments that all connect people to the services they need. Their members are located all throughout the US and Canada. Many of the 2-1-1′s and other helplines using iCarol hold AIRS accreditations and many of their staff hold certifications offered by AIRS.

Whether a helpline’s resource database needs are limited to a small community with just a few dozen referrals, or they are a large scale 2-1-1 with contact centers all over the state or province, iCarol’s resource database will work for them. That’s because our tools are scalable, flexible, and robust. That’s the message we’ll bring to Dallas next month, and we’re looking forward to talking with everyone there in hopes of telling others about our tools, and welcoming more I&R centers into the iCarol family as we have been doing for years now.

Will you be in Dallas? We hope we can catch up with some of you attending and talk to you a bit about iCarol. If you’re planning to attend, and let’s find a time to chat at the conference.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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