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AIRS Presents: Financial Protection for Older Americans

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On Thursday January 21st at 2pm EST, the Alliance of Information and Referral Systems (AIRS) will present a webinar covering the various financial concerns and challenges faced by America’s aging population, and the resources available to help.

Below is the description of this webinar as published by AIRS:

    The Office for Older Americans is a special division within the Consumer Financial Protection Bureau (CFPB) devoted to the financial education and protection of Americans aged 62 and older. This hour-long AIRS webinar will describe the many ways in which education and support is provided to older consumers and family caregivers, including CFPB’s unique consumer response system, which allows consumers to make individual complaints about a range of products and services.

    Attendees will learn how to submit complaints about mortgages, credit cards, auto loans, bank accounts, payday loans, debt collection, credit reporting, and other products. Attendees will also learn about trends in complaints submitted by older Americans and how the CFPB’s complaint process helps inform the Bureau’s work.

    The webinar will be presented by the CFRB’s Jenefer Duane and Tami Lucero. Jenefer is a Senior Program Analyst and prior to joining the CFPB, was the Founder and CEO of the non-profit Elder Financial Protection Network (EFPN) in San Francisco. Tami serves as Outreach Coordinator and previously directed the Southern Nevada Agency Partnership, and also worked at the San Diego District Attorney’s Office for nearly 20 years in their Victim Assistance Program, Major Violator Unit, and Public Assistance Fraud Division.

AIRS notes that attendance at this webinar can be used as part of the professional development hours when applying for AIRS re-certification.

Click here to register

While this webinar is free and open to the public, there are many benefits and exclusive content to be gained from AIRS membership. Click here for more information.

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Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties in the Helpline Industry. You'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials to help others learn more about iCarol.

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