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Attaching files to client profiles

This month we’re adding a variety of capabilities to caller and client profiles. In particular, you can now attach files to any profile. Some of our non-profit help line agencies are finding it useful to append audio files, supplemental documentation and even photos when appropriate so their counselors can have fast access to relevant information about their callers.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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