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iCarol at the DoD/VA Suicide Prevention Conference

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From August 1-3, Polly and Rachel will attend the Department of Defense (DoD) and Department of Veterans Affairs (VA) conference on suicide prevention, held in Denver, CO.

Every two years the DoD and VA collaborate to host the Suicide Prevention Conference. The conference focuses on suicide prevention efforts across both departments and is the only suicide prevention conference that specifically addresses suicide among Military and Veteran populations at a national level. This year’s conference theme, #BeThere – It Takes a Community, is consistent with DoD and VA methodologies, which require a multi-pronged strategy for prevention including: media messaging, non-medical interventions, mental health interventions, training for gatekeepers, peer-to- peer support, troop and family member training, and leadership engagement. The DoD and VA recognize that education on a comprehensive public health approach to suicide prevention is vital.

This will be iCarol’s first year attending this conference, though suicide prevention for Veteran and active duty service members is a topic with which we’re familiar through our work in the suicide prevention industry at large, and our relationships with many clients who serve this population. Through our first visit to this conference we hope to learn even more about the unique needs and best practices for serving Veterans and active duty members of the armed services.

To read more about our work in this industry, click here.

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iCarol at the National Conference on Problem Gambling

NCPG logo

If you’re going to be in Portland for the 31st National Conference on Problem Gambling this week, be sure to stop by and say “hi” to Mary from iCarol who will be there for the pre-conference and will be at our booth in the exhibitor’s area. We’re proud to be a part of this event; the largest and oldest conference of its kind bringing together leaders in prevention, education, treatment, responsible gaming, research, and recovery.

We’ll be joining the Pre-Conference beginning July 19th and attending the Helpline Symposium workshop on July 20th. It’s important to us to stay engaged on all the latest with this group and learning the current events and news impacting the industry.

iCarol is the chosen provider for a national chat and text collaboration platform for the National Council on Problem Gambling. Several centers and organizations from around the U.S. participate to provide help in states where they provide services. Help seekers from around the U.S. text or live chat with the national service, then iCarol’s comprehensive design reads the help seeker’s location. If there is a center in the network from the person’s location designated to take the chat or text at that time, then the chat or text is sent to them. If there is not a designated center available, a trained back-up center is sent the chat or text. This successful model, which has been in place for a few years now, is great because help seekers get help close or specialized to them when it is available, and either way, help seekers always get connected to help. Contact us if you are interested in a model like this at your organization.

With every event we attend we continue to be amazed by the diversity in the helpline services available for so many different needs and issues in communities all across the world. Problem gambling helplines are doing wonderful work to strengthen families and improve health and wellness by reducing the economic, social, and personal costs caused by problem gambling. We’re sure it’s going to be another exciting and educational event. See you there!

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Epilepsy Foundation seeks after-hours provider

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The Epilepsy Foundation is seeking applications from those who have a documented expertise in answering information and referral calls; a phone system that can handle an independent call queue specific to Epilepsy Foundation calls and a separate queue for Spanish calls; capacity to expand staff coverage if warranted; and documentation of current AIRS Accreditation. Please review the RFP for full requirements and direct questions and proposals to:

    Tom Buckley
    Director of Information & Referral
    Epilepsy Foundation
    301-918-3770
    tbuckley@efa.org

Key dates to consider:

    Proposal Deadline: July 26, 2017
    Vendor Selection Date: August 16, 2017
    Project Start Date: September 11, 2017
    Vendor Information Call: July 13, 2017

The Epilepsy Foundation, a national family-led, community based, non-profit with nearly 50 local organizations throughout the United States, has led the fight against seizures since 1968. The Foundation is an unwavering ally for individuals and families impacted by epilepsy and seizures. The Foundation works to prevent, control, and cure epilepsy through community services; public education; federal and local advocacy; and supporting research into new treatments and therapies. The Foundation works to ensure that people with seizures have the opportunity to live their lives to their fullest potential. The Epilepsy Foundation’s National Office is in Metropolitan Washington, D.C.

The Epilepsy Foundation operates a national specialized information and referral (I&R), helpline that serves people who are concerned about epilepsy. The Alliance of Information & Referral Systems, a driving force behind the delivery of quality Information & Referral services, currently accredits the Epilepsy & Seizures 24/7 Helpline. The helpline responds to approximately 12,000 inquiries per year. Approximately 8,000 are telephone calls, 250 of these calls are via the Spanish line.

The Epilepsy Foundation National Office operates Monday through Friday from 9:00 AM to 5:00 PM Eastern Time and on adjusted hours during the summer months. In 2013, the Epilepsy & Seizures Helpline began 24-hour coverage through an after-hours partnership where the partner handles telephone inquiries during the evening, weekend, holidays, and adjusted hours. In addition, the partner handles the Epilepsy Foundation Spanish line 24/7/365.

Learn more about the foundation on their website, and about their helpline here.

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The new Public Resource Directory is here!

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One of the greatest challenges for non-profit services is adapting to the new and varied ways in which the people in your community want and need to access your services. We’re dedicated to helping our clients face those challenges head-on with innovative solutions that help you help your community through the methods that work for them.

One of those solutions is iCarol’s Public Resource Directory (PRD): A feature that takes your iCarol Resource Database and turns it into a public-facing, searchable directory of community services. By taking your internally curated database and placing it online for public access, you’re expanding your reach, helping more people, and accommodating the growing number of individuals who prefer self-service over engaging directly with your specialists.

Late last year we shared with you our plans to refresh the iCarol Public Resource Directory and add some new tools and other enhancements. We’re excited to say that this new version of the PRD has officially launched! When you use this PRD you’ll enjoy:

    A built-in Guided Search builder that allows your Resource Specialists to bypass web developers and instead build a guided, graphical search right within the PRD. For more on guided searching, stay tuned to our blog for details on an upcoming webinar on that topic.

    Intuitive geographic searching that is easy for your visitors to use. They can simply begin typing in their known geographic location, be it zip/postal code, city, county, or state/province, to produce results that are relevant to their location.

    Expanded customization around the look and feel of the PRD using Cascading Style Sheets that allow you to blend the search seamlessly into your website with highly granular control over things like font sizes types and colors, background color, logo integration, and more.

    Mobile responsive functionality, delivering a mobile-friendly experience that rivals that of more costly mobile apps and accommodating the many individuals using their mobile phones or other handheld devices as their primary means of accesing the internet.

    Relevant search results that improve your clients’ outcomes over what they’d likely experience if they tried to search for helpful resources on their own via a regular internet search engine. When your web visitors search or browse your PRD, they’re benefitting from your expert curation of the resources, reducing their frustration and confusion as they try to address their challenges.

To see some of these benefits in action, check out our video about the Public Resource Directory.

The PRD is available now and we encourage you to contact our Support Team to learn more about the upgrade process. Also stay tuned to our blog for announcements on upcoming webinars that provide further insight on using the PRD.

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Save the date: National Crisis Centers Conference registration now open

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We’re excited to announce, on behalf of our friends at the National Association of Crisis Organization Directors (NASCOD) and Contact USA, that registration for the 2017 National Crisis Centers Conference is now open!

The conference will take place from October 18th through 20th in beautiful Buffalo, NY. The event kicks off with a tour of world-renowned Niagara Falls and a welcome dinner Wednesday evening, and concludes with a closing banquet on Friday evening. In between kickoff and closing will be tons of educational and enlightening workshops and sessions aimed at enriching your staff and improving your ability to serve your community. To make sure you don’t miss out on any of the fun, the conference organizers encourage you to schedule your departure for no earlier than Saturday morning.

If you are a manager or director of any sort of crisis, supportive listening, counseling, or suicide prevention helpline or similar service, then we strongly encourage you to attend this conference. We have personally been attending for a number of years — in fact it was the very first event we began attending when iCarol was created so many years ago! Over the years we’ve developed treasured relationships with the organizations that organize and attend the conference, and we deeply value their service to their communities as well as their committment to increasing the impact of crisis centers everywhere. The workshops and sessions presented at this conference each year are NOT to be missed!

But you don’t have to take our word for it. According to the conference website, the event promises:

  • To enhance your Vision and Leadership skills to aid your success
  • Workshops that focus on management and leadership skills that will cultivate your effectiveness as a program Director/Manager
  • National networking opportunities available with experts in the crisis center field
  • Information on specific issues and challenges that you are facing as a Director/Manager

For more information, or to register you and your staff, head over to the conference website. We hope to see you in Buffalo this October!

National Crisis Centers Conference 2017

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iCarol Webinar: Introduction to Assisting LGBTQ Help Seekers

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On June 20th at 1pm EST iCarol will host a webinar with Dustin MacDonald of Distress Centre Durham, aimed at providing helplines and other non-profit organizations with helpful information and insight on best practices for serving the LGBTQ community.

Dustin will discuss a range of topics including:

  • Suicide ideation and suicide rates among LGBTQ individuals
  • Common issues and topics to be aware of
  • How to best provide emotional support to LGBTQ individuals
  • And much more!

We hope you’ll join us for this special event in celebration of Pride Month. You can learn more about this webinar and register by clicking the button below.

Learn More and Register

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New funding opportunities from SAMHSA

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The Substance Abuse and Mental Health Services Administration (SAMHSA) recently release information on new funding opportunities for addressing the opioid crisis and suicide prevention. Below is information provided by SAMHSA:

iCarol to attend the National Sexual Assault Conference

iCarol Webinars

iCarol is thrilled to attend the National Sexual Assault Conference (NSAC) in Dallas, TX, June 7-9, 2017. Over the past few years, iCarol has helped more and more agencies working in the sexual violence support space, especially as the need to offer chat and text to survivors increases. We couldn’t be more honored to help these agencies in their missions, and make the work these vital agencies do easier, and save them time and money along the way.

For some, like the Cleveland Rape Crisis Center, the agency is focused on sexual violence prevention and survivor support. For many other iCarol clients, sexual violence support work is part of a multi-faceted agency.

In particular, providing survivors options for texting and live chat during the crucial hours following a sexual assault ensures they have options other than calling on the phone to reach out to the supporting agency. Many survivors have questions about getting a SANE nurse exam, or need support. Some agencies even explain how an advocate can meet the survivor at the hospital and explain the processes over text messages or live chat. In many states, the sooner evidence is collected in an exam (often within 72 hours), the better. The support work for survivors surely does not end there.

Here are a few other highlights of iCarol’s work with sexual violence support agencies:

    Ensure hours/funding are accounted for and seamlessly administer and track:
  • Advocate/SANE hospital & mobile responder activities
  • Outreach/presentations at schools, events, training
  • Case worker/advocate follow-up — no one gets missed

  • Instant reporting for funders:
  • Advocate and staff training hours & certification (also with expiration alerts to staff)
  • Monthly & quarterly reporting of interactions (calls, chat, text, in person), stats built right in

  • Better volunteer/advocate/staff shift attendance:
  • Clear and web/mobile accessible organized schedules
  • Seamless tools for volunteers to get help to fill a shift
  • Text and email reminders about upcoming shifts

The conferences is “A Conference for People Who Want to End Sexual Violence,” according to their website. It also states: “The purpose of the conference is to provide a national training opportunity for 1,500+ workers from rape crisis centers, state sexual assault coalitions and other allies (medical professionals, law enforcement, campus rape crisis programs, public health department workers, and others) from across the United States and its territories.”

If you are going to be at the conference, please stop by the iCarol booth! Have questions or want to set up a time to meet? Please !

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May is Mental Health Month

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May 1st marks the beginning of Mental Health Month. It’s a fitting time for all mental health advocates to recommit ourselves to spreading awareness and education, and opening ourselves to our own further enlightenment on the subject.

A number of well-known organizations are celebrating the month with valuable information on their website and social media feeds. Here are just a few:

Mental Health America has a Mental Health Month Toolkit available for download on their website. Their theme this year is “Risky Business” which encourages people to be aware and mindful of habits and behaviors that may increase the risk of developing or exacerbating mental illness.

The National Alliance on Mental Illness (NAMI) reminds us of the prevalence of mental health conditions, affecting 1 in 5 Americans, and how those conditions impact friends and family as well. Their #IntoMentalHealth campaign encourages discussion and advocacy for awareness and reduction of stigma and prejudice.

The Canadian Mental Health Association (CMHA) urges us to #GetLoud as they celebrate Mental Health Week from May 1st through 8th. Going further than just reflecting on one’s mental health, CMHA encourages Canadians to demand the services, programs, and respect necessary to be well by getting loud and writing to members of parliament, speaking out on social media and in public, and donating time and money.

The National Council for Behavioral Health is promoting three key topics through infographics available on their website. These include Women’s Mental Health, Super Skills to Help a Friend, and a graphic that helps decipher whether a teen’s behavior may be part of their normal development or a warning sign of mental illness.

Undeniably one of the hottest topics in the field of mental health and suicide prevention right now is the Netflix series “13 Reasons Why” which has generated some praise and a lot of criticism for its portrayal of teen suicide. While many argue that it’s doing a good thing by bringing the topic out into the open in such a huge way, others worry that its methods are unethical, that it discourages teens from seeking help from adults and professionals, and that it romanticizes suicide and presents it in a harmfully graphic way. School systems across North America have sent home letters advising parents of the series’ popularity and are encouraging adults watch the show to assess its appropriateness for their teen and to protect youth who may be particularly vulnerable to its content, as well as watching it with teens to prompt discussion and processing of the content. For its part, the American Foundation for Suicide Prevention held a webinar on the topic, which quickly booked up. They’re promoting awareness of risk factors and warning signs as a part of Mental Health Month and have made the webinar recording available for viewing.

We hope these resources will help you spread the word about Mental Health Month. Is your organization holding an event or do you have your own content to share? We’d be happy to help you spread the word, just leave us a comment below!

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iCarol to attend the American Association of Suicidology Conference

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From April 26th through the 29th, members of our team will be in Phoenix for the 50th American Association of Suicidology Conference.

We’ll have a booth at the conference and you’ll see us at many of the events and sessions, too. It’s important to us to learn about and be aware of all the latest research and the expanding needs of helplines as they work to build suicide-safer communities.

We hope you’ll stop by our booth and let us know how things have been going for your organization, and tell us about the exciting initatives you’ve had going on. We’ll be available to answer any questions you may have about iCarol, and we’ll have some fun activities to check out that are brand new this year!

In particular we’d really enjoy hearing your feedback about the new iCarol Ideas Portal we recently released. We’re excited to hear from our users about how it’s going, what you like about it, and any other feedback you may have. So if you’ve used the Ideas Portal, we definitely want to see you!

With all the excitment and so much going on, the time at the conference goes by quickly, so please look us up at the conference, or beforehand to schedule some time to chat so we’re sure not to miss the opportunity to see you!

We look forward to seeing you and learning about all the latest in the life-saving work being done by the helpline industry so that we can continue to build our systems to support you.

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