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Using custom Taxonomy filters

US 211

The 211 Taxonomy is one of the ways you can categorize your resources in iCarol. It’s a highly detailed set of over 9,500 various terms and an extremely precise, structured way of saying what services each resource provides. The Taxonomy is most used by 2-1-1 centers and other Information and Referral agencies, as its use is an essential part of AIRS accreditation. And when you subscribe to this feature in iCarol, you get to benefit of our regular updates such as migrating resources from terms that have been retired to active ones.

Taxonomy users in iCarol can import their own Taxonomy “filters.” These custom taxonomy filters are administered on the 211taxonomy.org website and anyone with a subscription to this site can download them at any time. The filters are a subset of the full taxonomy and allow you to deactivate a large number of taxonomy terms at once.

Canada 211

There are a few different types of filters available on 211Taxonomy.org. A couple filters are officially released by 211 LA County, distributors of the Taxonomy. Some others were created by other subscribers and set up to be shared.

Importing a filter can be useful when you want your taxonomy customizations to match those of the other entities using the taxonomy who have shared their filter on the site. Using these filters also gives your organization a starting point for the Taxonomy, rather than needing to pour over the 9,500 + terms to decide which your helpline wishes to employ. Applying these filters in iCarol was previously possible, but required help from our support team. Now we’ve put the control directly into your hands.

This tool to import a custom Taxonomy filter, available to Admin users only, can be used by taking the following steps:

  • Download your custom filter from the 211taxonomy.org website. The file will be a .xml file.
  • In iCarol, click Resources > Manage Resources > Customize the taxonomy
  • Scroll to the bottom of the page to the “Admins only – Import a custom taxonomy filter” section (non-admins will not see this)
  • Click Browse and select the XML 211Taxonomy file
  • Click “Delete all existing taxonomy customizations in my iCarol system and import this new filter”
  • You will receive an email notification when the new customization has been uploaded and applied to your system.

Please note that by using this tool, all existing taxonomy customizations in your iCarol system will first be deleted. Proceed with extreme caution and be absolutely certain you wish to proceed before going through the import process.

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Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties in the Helpline Industry. You'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials to help others learn more about iCarol.

Comments (2)

  • Tanya


    Great news! Will customized use references be impacted by this process?


  • Dana


    Hi Tanya!
    Excellent question. The answer is that no, it will not affect any customized use references. The standard AIRS filters that you get from 211taxonomy.org don’t support customization to the Use References and therefore shouldn’t impact your Use References when you import the filter.


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