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Find referrals while doing a call report

As part of a major update to iCarol’s Resources feature, phone workers can now search for referrals to give to a caller, without having to leave a call report they may be working on. You can even track which referrals were made, and get reports for your board, funders, and partner agencies. Email us (support@iCarol.com) if you’d like us to turn on this free update for you.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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@ajcan36 DC hasn't hosted one (or not for a long time at least) but I do try to participate when I can & would be open to doing 1 sometime!

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