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Home  |  Guides and White Papers

Guides and White Papers

Using Helpline Management Software at Peer Support Warmlines

Using Helpline Management Software at Peer Support Warmlines
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Using the Spousal Assault Risk Assessment Tool

Assessing Risk of Intimate Partner Violence
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Perform a social return on investment

How to Perform a Social Return on Investment
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continuity of care

Make Your Helpline the Hub of Community Crisis Response
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3 critical steps to survive thrive and grow

3 critical steps to survive, thrive and grow your helpline
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How to Get Funding
For New Technology
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Follow-up Trends and Common Practices
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iCarol: A Security
Summary
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Understanding Agency Program Site Structure
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    Texting for Non-Profits: Texting Regulations and iCarol
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    Texting for Non-Profits: Compliance in a Complex World
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    Why you must offer Live Chat and Texting
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    How iCarol Transformed One Hotline
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    How to prove your value to the community
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