Help Line Software

Is your help line serving your community as best as it can? How are you measuring the impact your call center has in your community? Are you using help line software to make your job as Executive Director, as well as you staff and volunteers, easier?

iCarol is a web based help line software application designed for non profit contact centers to automate the entire call service delivery process. All the information necessary to manage your call center is entered into iCarol. This includes your calls, scheduling of staff, volunteers, events and meetings, as well as resource referrals. iCarol can also provide a live chat service for you to communicate with those in need in the way they prefer. The procedure of storing, organizing and retrieving all of the vital information of your call service delivery process becomes completely automated with iCarol.

Once all the aspects of your call service delivery process are streamlined to work seamlessly, you have the opportunity to develop the organizational processes of your call center. That’s when you can really start to measure positive results! With iCarol, you have easy access to the data your organization is producing. Analysis of the data and reports are simple to generate and provide you with the ability to improve on the productivity of staff and volunteers, service delivery and the retention and accessibility of volunteers.

Lyn M., Director, Didi Hirsch Suicide Prevention Center, Los Angeles, California, USA, says, “iCarol is the most innovative and comprehensive software for help lines. Their team has been incredibly easy to work with."

As a Senior Director of a non profit call center, it is also important for you to know the impact your help line is making in your community. The iCarol help line software gives you the means to measure it and deliver the results to your organization’s board of directors and funders.

As a result, iCarol is not only an easy-to-use web based software application that will make your job easier at the helm of a non profit call center, but it also help you to serve your community as best as you can with your help line.