Live chat via iCarol is here: iCarol Messaging
"iCarol Messaging," is an upgrade that lets you offer your clients the ability to interact with your counsellors via instant messaging (also known as live chat) from your website.
While there are many generic live chat services available, iCarol Messaging is very well integrated into the rest of iCarol's features, utilizing:
- Volunteer and Staff profiles, so you can indicate which of your people are qualified to participate in chats
- Shift calendar, to indicate when people are available to be in a live chat
- Resources, so you can make referrals to these clients very easily
- Call report forms, so you can log transcripts, demographics and issues about each session with the familiar call report forms you use now for inbound phone calls
- Statistics, with charts and reports showing you the details of your messaging activity.
As well, we take care of all the technical aspects, letting you focus on delivering quality service to your communities.
Furthermore, iCarol Messaging lets you interact with people on other popular instant message networks, like Yahoo Messenger and Google GChat - they can add your agency's iCarol Messaging "address" directly to their buddy list for easy contact with you.
In the coming months you'll hear about more exciting channels we'll be adding, too. In the meantime, watch the short video overview below on the importance of incorporating alternate contact methods and how it can work for your helpline
If you're interested in learning more, please request a private demonstration.
