iCarol presents helpline industry trends at the NASCOD conference this OctoberNeil McKechnie, iCarol’s Director of Services, will be presenting “Non-profit help line industry trends” at the upcoming NASCOD conference in Saint Louis, Missouri, USA. The presentation is followed by a networking session to discuss issues and challenges that help lines are facing. Using aggregate data from iCarol over the past five years, we’ll answer questions like:
- Has call volume gone up or down in the recession?
- What are the most popular presenting problems for callers?
- Are there correlations between demographics and call frequency/length?
- and much more