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iCarol using HTML5 Audio Elements for Messaging

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Apple’s QuickTime program enjoyed a long run as one of the most popular plugins used for audio playback. It was recently announced, and confirmed by Apple, that they will no longer support the program for Windows users, due to security vulnerabilities.

Our Messaging users may recognize QuickTime as it relates to the sound effects associated with new incoming chats and arriving messages. Earlier this month, iCarol replaced audio playback with HTML5 Audio Elements. Now, no plugin, including QuickTime, is required to hear the sounds associated with iCarol Messaging *, making our Messaging services even easier to use and implement.

We understand that many reputable sources are strongly urging consumers to uninstall QuickTime due to the security vulnerabilities. We suggest consulting with your IT professionals at your center for guidance and assistance with that process should you choose to take action. We’re committed to providing the safest, most secure systems for our users, so you can rest assured that when you uninstall QuickTime you’ll experience no loss of usability or other negative impact to your iCarol Messaging program.

If you have any questions about this, please don’t hesitate to contact our support team.

Speaking of sounds, we are also considering updating the sounds that iCarol plays when new conversations and messages are received. We would love your feedback and ideas so watch our blog for that discussion coming soon!

* Internet Explorer 9 and above requires a Windows Media Pack to play the files we are using for chimes as native HTML5 Audio.

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Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties in the Helpline Industry. You'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials to help others learn more about iCarol.

Comments (2)

  • Robert B


    Can you tell me the other requirements to continue to hear the chime other than if you use Internet Explorer 9? How about other browsers or operating systems? Thanks


    • Dana


      Hi Robert,
      iCarol Messaging uses both Java and HTML5 Audio Elements (specifically for sound) to operate. We recommend you keep both up to date to ensure smooth operation of Messaging features. You should also ensure that pop-ups aren’t blocked or else the notifications won’t come through at all. Otherwise though, most users should get sound successfully coming through with little to no special set up needed, regardless of OS and browser (except IE which does require the Windows Media Pack). If this isn’t your experience, please contact our support team so they can go through troubleshooting and investigate the issue with you.


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