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iCarol’s Average Uptime

In December we let you know about status.icarol.com, a service that gives you realtime updates on iCarol’s performance. This website is hosted separately from the user interface that you use to do your work. Any performance issue will be shown on status.icarol.com and you can rest assured we’re working quickly to resolve any issues.

We know you count on your CRM for call reporting and data collection, volunteer scheduling, live chat and messaging, referring resources, and countless other mission critical services, so you need iCarol helpline software up and accessible all the time. As part of our commitment to excellence, we averaged our numbers over the last 7 years to see how we’ve done. We found that our uptime average is 99.97%. While that’s terrific, we’re always striving to do better and our ultimate goal is to provide 99.99% uptime to our clients.

Thanks for counting on iCarol as your CRM of choice for non-profit helplines!


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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@ajcan36 DC hasn't hosted one (or not for a long time at least) but I do try to participate when I can & would be open to doing 1 sometime!

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