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Join the Dialogue on Texting!

teen texting permission rules compliance law

We held a webinar on May 12th on the subject of compliance in texting for non-profits, with telecommunications attorney Martha Buyer and Neil McKechnie, iCarol co-founder. There’s an incredibly complex set of rules and guidelines both from the government and the telecommunications industry to negotiate in the U.S. Our attendees asked a number of great questions during the webinar, which we’d like to address in this blog. And if you missed the presentation, you’re welcome to check it out at your convenience by watching the recording.

We’ll start with the one question that was arguably the hottest during the webinar:

“Who can grant permission to text?”

Many of you either operate a texting line for teens, or are planning to do so. As we learned in the webinar, asking permission to text is the right thing to do, and permission should be granted from the person who owns the phone contract. However, permissions can be a grey area as most teens do not own their phone contract. And you could lose trust with teens if you request permission from the parent or guardian.

What are your thoughts on this topic? Are there questions that you have? We’d like to hear from you! Leave us a comment below, and let’s get the conversation started.

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Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties in the Helpline Industry. You'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials to help others learn more about iCarol.

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