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Make referrals through many channels with one system

Many help lines spend a lot of time and attention building and maintaining a repository of service providers in their community. These referral databases can be of great help to your clients when they need more advanced, thorough or specialized service than your agency provides. With iCarol, you can of course manage such databases very well. But it would be a shame for that information to only be available to people when they actually call you for help. Why not also let people get that information through whatever channel they prefer? iCarol lets folks do just that in elegant and integrated manner, through several different channels:
  • Through your public website, with a live, always-up-to-date version of your referral database. No need to import/export/transfer files at all
  • Through live chats conducted with iCarol Messaging
  • With customized printed directories, which iCarol can produce on a recurring schedule and automatically email an electronic copy to your designated recipients
We’ll be adding several more such channels in the coming year, and will let you know through our newsletter.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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