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New Email and SMS call report format

If you have a service that responds to your clients’ incoming emails and SMS text messages, iCarol’s call report templates can now accomodate recording them. Contact us at support@iCarol.com to learn more.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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