Announcements

Jan 18 CONTACT USA presents revised Accreditation Manual. Aug 24 Keeping your web browser current Aug 10 New Video Tutorials on the Help Page Jul 18 See all call reports contributing to a chart or report Jul 06 Change person assigned to follow-ups more quickly Jul 03 Selective access to the Data Export tool Jun 21 3 great new shift features Jun 20 Changing the Agency to which a Program belongs Jun 02 Number of added or updated resources Jun 01 The SIOM Project’s DC Connection May 30 Cosmetic changes to Call Report Form May 15 Email attachments are back May 07 Searching for Resources in a Call Report May 01 Managing resources - new page Apr 05 Let certain people report on Skills and Achievements Mar 21 More updates to graphical shift calendar Mar 08 Enhancements for mobile phone users Feb 26 Your resource directory available on your public website Feb 16 Get temporary passwords upon request Feb 01 New charts for referrals made to resources Jan 08 New filters on monthly shift calendar Dec 31 System emails now have different "From" address Dec 25 Preferred Resources Dec 17 New report: Most Recent and Next Shift Dec 09 New formatting in iCarol emails Dec 01 Improved stats on call locations Nov 22 See shift statistics within a custom date range Nov 16 Special Maintenance - Saturday August 16 Nov 13 Special Maintenance Program Oct 21 More info for 2-1-1 Taxonomy users Oct 11 New security auditing service Oct 04 New view of the shift calendar available Sep 26 Make referrals more quickly Sep 18 New phone system for iCarol Sep 09 Geographic filters in Resources Aug 25 Training materials updated Aug 16 More colors available for Shifts Aug 08 Get notified about Skills & Achievements Jul 31 Printable Resource Directories Jul 23 Trainee shift requests Jul 15 Ongoing enhancements to Skills & Achievements Jul 06 See history of changes to Staff & Volunteers Jun 19 Powerful new report options Jun 11 Some text boxes are yellow? Jun 07 Spell checking on call report forms Jun 06 See current referrals made May 26 Follow-up surveys May 13 Statistics on follow-up activities May 06 More Skills and Achievements Apr 26 Recommendation to use recent web browsers Apr 10 New training materials available Apr 03 Printing call reports Mar 31 Duplicate emails late last week Mar 22 Updates to Follow-up Calls Mar 13 New Calls page coming soon Feb 21 Security update today Feb 14 Improved shift scheduling screen Feb 05 Moving between Call Reports Jan 29 New main Calls page in testing now Jan 18 Statistics now run faster Jan 06 Provide feedback more quickly Dec 28 More Outbound reports and statistics Dec 21 Enhancements to the main Calls page Dec 12 Sorting and filtering exported data Dec 04 Data export now includes sign on records Nov 26 Assign people to 'every other' week shifts Nov 18 Change first day of shift week to Monday Nov 11 Summary Report is enhanced and has moved Nov 02 Simplified Analysis Filters Oct 25 Suicide Assessment improvements Oct 10 Prevent late substitution requests Oct 04 More filters on the Analysis tool Oct 02 Duplicate emails this morning Sep 21 Advanced security settings available Sep 18 Auto-populating repeat caller demographics Sep 12 "Hints" on call report forms Sep 09 Spell checking Sep 03 Showing calls from a particular phone worker Aug 31 More Call Report Options available Aug 25 Printing out call reports Aug 20 More Analysis options Aug 17 New case management feature planned Aug 07 Required fields in Call Reports Jul 30 Highlighted call reports others should read Jul 28 Automatically setting start and end time Jul 21 Track more information in Resources Jul 13 Shifts without coverage - new colors Jul 10 Find referrals while doing a call report Jul 07 Indicate if a shift is paid or not Jun 21 Analysis: by shift, total and average call length Jun 15 Call reports: Different people review? Jun 09 New Email and SMS call report format Jun 05 Analysis: Demographics and Issues filter is back May 29 Save shifts to Microsoft Outlook May 26 Export only what you need May 20 Preventing access to call reports May 13 Add a name to your email's "From" address May 10 Enhancements coming to Resources Apr 30 New reports help you see caller trends Apr 24 Assign and remove someone from many shifts Apr 22 See percentage of shifts covered Apr 09 Welcome, HelpAge India Mar 28 More powerful analysis of callers and call volume Mar 23 New Summary Report available Feb 23 Faster search results in call reports Jan 13 Data export enhancements Jun 28 Re-sending monthly shift reports