A complete system for crisis and help lines.

Online Shift Scheduling
Manage your staff and volunteer shift calendars online. Your people sign up for shifts on the web.

Call Reports
As your phone workers log calls, iCarol organizes them, making it easy to securely find and tabulate information about your calls and callers.

Information and Referral
Finding, making and logging referrals for callers.

Staff & Volunteer Management
Track a wide range of information about your staff and volunteers, and give them tools to communicate with each other and share ideas.

Outcomes and Statistics
iCarol tabulates call volume, caller demographics, referrals made, shift coverage, volunteer tenure, and much more in attractive reports.

To use iCarol, your agency subscribes on a monthly basis.

We take care of running iCarol. You simply sign on with a web browser. You don't need to install or maintain anything.

Volunteers like signing up for shifts from anywhere, and getting to know other volunteers better.

Staffers like that manual data entry, tabulation and shift calendars are done automatically.

Executive Directors like seeing how the agency is really running, and increased volunteer retention.

Funders like the improved efficiencies, and seeing real outcome reports.