Full iCarol integration

Finding, making and logging referrals is well integrated into the process of taking a call in iCarol. Quickly browse and search your resources, filtering by geography, caller need and more.

Create and organize your resources, use your own categories and keywords

It's fast and easy to create categories and keywords, and then assign your resources into them. And there's no limit to how many categories and levels of hierarchy you can create.

Schedule follow-ups to advocate for your callers and to do quality assurance surveys

At the end of a call, you can schedule follow-up activities that you or your colleagues can perform on behalf of the caller. iCarol will also remind you when it's time to ask the caller to participate in a quality assurance survey. If they do, iCarol makes it easy to schedule, store and report on the results of those surveys.

2-1-1 Taxonomy & AIRS Compliant

• Compliant with the AIRS Accreditation Standards
• Fully supports the 2-1-1 Taxonomy, including ongoing enhancements
• Supports the new "import from XML", "sixth level" and "trailing zeroes" features
• Structured with the AIRS-recommended Agency - Program - Site method
• Supports import and export with the AIRS XML 3.0 specification

Reports give keen insight into your referrals

Quickly find out your top referral agencies, unmet needs, caller problems, filtered by date range, geography, and more.

Share your database with your partners, automatically

Partner help line agencies that you designate can make referrals from your live resource database, from within their own iCarol system. This helps groups of partner help lines continue to make quality referrals to callers, regardless of which area they may be calling from.

Fast verification - automatic emails and self-serve updating

Based on a schedule that you determine, iCarol will help you periodically verify and update the information you have about your community agencies. You can even have iCarol automatically send them reminder emails, request changes from a secure web page, and allow you to view, modify and accept those changes in your database.

Public Web Directory - publish your database online

No need to import or export anything. Your current resource database can be browsed and searched from your own public website.

Printable directories

Create PDF versions of part or all of your resource database, ready for printing or distribution to your partner agecies and the community.

Import from other software

We've successfully imported resource databases from other standard and custom software into iCarol.