Call report management
A great way to record, organize and analyze your call reports.

A system to manage your call reports

Staff and volunteers can enter call reports directly using a very easy online form. iCarol stores and organizes the reports and gives you a method for providing feedback to the phone workers. You can even have the reports electronically "shredded" after a period of your choice.


Call reports that track exactly what you need

Since every agency needs to track and report different things, we can customize iCarol to conform with just about any call log, call sheet or call report template. And you can have multiple different call report templates, like Incoming Call, Suicide Assessment, Call From Other Agency, Crisis Call, different incoming lines, and more.


Keep track of your repeat callers

Repeat caller profiles give updated instructions to your phone workers, so they can be more sensitive to their current situation.


Follow-up, outbound and Reassurance calls

You can also track calls you make out to your clients, whether on a one-time or an ongoing basis. Many agencies use this feature as part of a program to regularly call elderly or homebound people, to make sure they are doing well, taking their medications and getting social contact.


Get statistics about your calls and callers

iCarol tracks data about all your calls, making it very easy to generate reports for your board, funders and accreditation agencies. And you'll have a much better idea of trends in your call volume, caller demographics, and the kinds of issues your agency handles. You can even include or exclude any or all of your call report templates.


Allow access only on trusted computers

You can choose to allow access to call reports and repeat caller profiles only from trusted computers, like those in your office. So one of your volunteers who simply wants to sign up for a shift from home or work can't see any of your agency's sensitive information from there.


iCarol is a management system intended for community helplines and crisis lines. Find out more about iCarol's other features.