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Self-requested update to referral database information

If you use iCarol’s Public Resource Directory and Automated Verification, we’ve added a new capability. When someone is viewing the details of their resource on your public page, there is now a button at the bottom they can push to request permission to update that resource’s details. When they do, iCarol will send an email address to the person listed in it as the main contact, that will contain a link they can click which brings them to a web page where they can edit the resources. From there it is handled like any other Automated Verification request – your resources manager is notified by email of the change request, and can review and modify the request before accepting it into your database.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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