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Follow Ups


Often, an initial call will result in the need to schedule a follow-up, but keeping track of follow-up calls can be tricky. iCarol allows you to schedule optional follow-up calls after each call, and those follow-ups can be assigned to the original phone worker or a different one.

Follow-up call appointments contain relevent detailed information about the task, the subject and any important notes. There is no limit to the number of follow-up activities that can be attached to a call. As follow-up activities are due, they will be highlighted in the main Calls page on the Follow-up Menu until they are closed out manually.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com


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"From initial contact to implementation the staff at iCarol have been fantastic. The transfer of existing data went smoothly and the support we have received throughout the setup process was excellent. Our volunteers find iCarol easy to use, the reports it can produce are invaluable and it has enabled us to move into the area of ichat through the Instant Messaging module. Above all the friendliness and responsiveness of the staff team are what sets iCarol out from the rest - their aim is to make sure iCarol works for you in the way you want it to work." - Joe L, Co-Chair

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