Tracking the quality of your service as well of the services to whom you refer your clients, can be very valuable and help you improve and streamline your offerings. iCarol enables your phone workers to invite your callers to participate in a quick phone survey, which you can schedule at convenient intervals.
When a caller agrees to participate in a survey, iCarol will automatically scheduled the survey call, and will store and report on all surveys so that your admins can run quick and easy statistics and reports on the results.
Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com