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  • iCarol Software Features

    Configuration & Special Projects

    No two helplines are identical, which is why we engage our users in discussions on system configuration or special projects that will benefit our clients and improve our software.

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Home  |  Software Features  |  Configuration and Special…

Configuration and Special Projects

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Administrator Tools

Use a comprehensive set of customization settings to define how you would like iCarol to function, with the option to reinforce most of your specific policies and practices.

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Telephony Integration

Collaborate with iCarol to integrate your call handling/telephone system directly and seamlessly into your iCarol system.

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iCarol API

Give other software applications real-time access to your resource data in iCarol using the iCarol Application Programming Interface (API), for special projects such as creating mobile apps or custom-built websites.

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Import Data

Moving to iCarol from a previous software is easier than you think. We’ll provide templates and other tools to mitigate your data migration.

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Configuration and Special Projects

Enlist iCarol’s enthusiastic team to assist with system configuration, or create unique tools.

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Custom Reports

Bring together complex sets of data with a single mouse click.

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Custom Exports

Send data to external systems or partners on an ongoing basis.

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Testing System

Stage future changes to your iCarol system before making them go live.

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Language Conversion

Support your multi-language caller base with resource records stored in alternative languages, and the ability to toggle between languages in your call report form.

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Testimonials

London Lesbian and Gay Switchboard
London, United Kingdom
"From initial contact to implementation the staff at iCarol have been fantastic. The transfer of existing data went smoothly and the support we have received throughout the setup process was excellent. Our volunteers find iCarol easy to use, the reports it can produce are invaluable and it has enabled us to move into the area of ichat through the Instant Messaging module. Above all the friendliness and responsiveness of the staff team are what sets iCarol out from the rest - their aim is to make sure iCarol works for you in the way you want it to work." - Joe L, Co-Chair

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