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Home  |  Software Features  |  Configuration and Special…  |  Configuration and Special…

Configuration and Special Projects

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Sometimes, clients come up with great ideas for how iCarol can help them better run their helplines. We are happy to discuss unique projects that will benefit our clients and potentially improve our service. In the past, we’ve completed projects with clients to:

  • Set up one-click customer reports to bring together complex sets of data
  • Create special assessment features
  • Blend special statistics together from multiple iCarol systems
  • Print call records to PDF in a specialized format
  • Schedule automated, periodic exports from your system for use offline by your staff or your partners
  • Isolate certain workforce management records and reports

If what you need doesn’t yet exist among iCarol’s many features, ask us for help with configuration, or as our development schedule allows we invite you to engage our team in designing new tools. All such projects are thoroughly spec’d with clear expected pricing before we begin.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Access to Care Hotline, Kern County Mental Health
Bakersfield, California, USA
"The iCarol program is incredibly user friendly and has helped our call center with simplifying scheduling, enhancing our data management, and creating a comprehensive resource database. We could not be more pleased with the product or the fantastic customer support!" - Meghan B, Supervising Clinician

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