Invite website visitors to search your database
Now more than ever, people are looking for alternative channels to find help besides calling your helpline. One of those options in high demand is the ability of a help-seeker to do their own self-service searches online. We call this the Public Resource Directory.
iCarol offers options for placing your Resource Database on your own website for public access. There are two basic options available to our users at this time:
Our Public Resource Directory includes a number of settings for you to decide your specific configurations such as font types and sizes, inclusion of your logo, and highlighted resources. Many of our users also like to create buttons on their website that open up very specific, preset searches for common needs such as food pantries, shelter, or financial assistance.
Not all resources contained in your internal iCarol resource database may be appropriate for this public-facing search, and so you can prevent any resource from being displayed to the public. You can also control what fields will and will not be visible for each record type.
Want to learn more about using iCarol to give resource and referral information to your help seekers, over the phone or online? Join a webinar! Or to learn more about this or any other iCarol feature, feel free to connect with us!