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Home  |  Software Features  |  2-1-1 and Information and…  |  Unmet Needs

Unmet Needs

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Caller needs can be noted seamlessly in your call reports, making it easy to track this important piece of information and report upon it to your board, funders and other community resources. Referrals made to other service providers can be linked to specific caller needs. It’s important to note and track the service gaps in your community, and so unmet needs can be noted with a reason why the need was unmet, such as “no program found to meet the need” or “caller did not meet eligibility requirements of available services”.

Want to learn more about using iCarol to give resource and referral information to your help seekers? Join a webinar! Or to learn more about this or any other iCarol feature, feel free to connect with us by emailing: info@iCarol.com

Testimonials


Ventura County 2-1-1
California, USA
"Moving to iCarol has given us valuable tools that are helping us strengthen the service we provide to our community. It’s a pleasure to work with a database vendor so open to developing their own product and who really gets what we do." - Tanya V, 2-1-1 Director

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