Form a network of multiple partner centers
Many of our clients band together to offer extended hours and more available counselors to the public.
iCarol makes this easy by connecting each partner’s iCarol system into a network that appears as one service to the public.
So counselor availbility and hours of operation represent the aggregate total from all participating centers, and new conversation requests are routed to the best availble counselor at any of the partners.
By doing this you can “load balance” to handle demand and also cover more of the clock than you might be able to on your own. And if you would like to join such a network but don’t have access to one, there are many using iCarol today to whom we would be happy to introduce you.
Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com