Online Shift Scheduling
Enable your staff and volunteers to schedule themselves for shifts online, so you get maximum helpline coverage easily and efficiently.
Automatic Email Reminders
Count on automated friendly email reminders to remind staff and volunteers about their shifts and help your entire team stay up-to-date on events, trainings and scheduled reports.
Multiple Shift Calendars
Set up multiple programs and calendars so your staff and volunteers can easily find shifts by type, while you manage everything in one convenient place.
For the inevitable special circumstances, allow your staff to create one-time shifts or modify the start and end times of existing open shifts.
See and print all the shifts for a selected month in in paper calendar format for easy viewing and posting offline.
Easy Shift Substitution
In the event a staff member can’t work an assigned shift, give them the option of requesting a substitute directly through iCarol’s contact center, so that an available team member can easily claim the shift.
Manually adjust the credits assigned to a particular shift for cases when a volunteer or staff member should get more or less than the automatically assigned credits.
Synch Shifts with Outlook
Give volunteers and staff the option to save their shifts to their personal calendars like Outlook, iCal and Google so they stay organized and in-the-know.