Training and Support
Learning to use iCarol
Get up to speed on how to use iCarol quickly and painlessly with a trial kick-off webinar, various ongoing training media, webinars, and more.
Online Case Management
Our users receive a quick response when they need our help — our friendly staff typically responds to open cases and issues within one business day.
Administrators Landing Page
Use your iCarol dashboard for a quick glance at key indicators on covered shifts and incoming calls, important account information and highlights of news, announcements and system status.
Video Training Tutorials
View topic-specific online videos to learn about key iCarol features.
Access our online support system 24/7/365 for categorized and searchable help articles explaining iCarol features and how to use them.
View the schedule and register to our regular set of webinars
iCarol User Community
Connect with leaders from non-profit helplines around the world through the online iCarol User Community.
Get access to our email newsletter, published once every month or so, for valuable information about non-profit helpline resources—whether or not you are an iCarol user!
Get cutting-edge news about iCarol and the world of helplines.
Read case studies from other clients to get real-world examples of how non-profit helplines are using iCarol in innovative ways.
Gain helpful knowledge on specific areas of interest by downloading our white papers.