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Online Case Management


iCarol’s support team is at your disposal whenever issues or questions arise. We offer quick response—usually within one business day—and prioritize finding a solution to your need as quickly as possible. Our advanced case management system allows us to receive, respond to, escalate and manage your inquiries in a timely manner.

We offer ongoing direct email and phone support, where you can access a member of our team directly. You’ll never be routed to an overseas worker who lacks insight — our support team consists of experts right here at iCarol, most of whom previously worked, and extensively used iCarol, at their local helpline. Our team is committed to making your trial and subscription run as smoothly as possible.

In addition to our support team, we conduct regular site monitoring to ensure consistent uptime for iCarol’s system, minimizing the need for support calls. We also have a comprehensive library that you can search and use to answer common questions.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com


Chimo Helpline Chimo Helpline
Fredericton, New Brunswick, Canada
"iCarol has been phenomenal for Chimo. Thanks for creating a program designed FOR crisis lines." - Lindsay M, Exec. Director

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