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Home  |  Software Features  |  Training and Support  |  Online Case Management

Online Case Management

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iCarol’s support team is at your disposal whenever issues or questions arise. We offer quick response—usually within one business day—and prioritize finding a solution to your need as quickly as possible. Our advanced case management system allows us to receive, respond to, escalate and manage your inquiries in a timely manner.

We offer ongoing direct email and phone support, where you can access a member of our team directly. You’ll never be routed to an overseas worker who lacks insight — our support team consists of experts right here at iCarol, most of whom previously worked, and extensively used iCarol, at their local helpline. Our team is committed to making your trial and subscription run as smoothly as possible.

In addition to our support team, we conduct regular site monitoring to ensure consistent uptime for iCarol’s system, minimizing the need for support calls. We also have a comprehensive library that you can search and use to answer common questions.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Gryphon Place
Kalamazoo, Michigan, USA
"We use iCarol for some of our contracts. It is the best piece of software that we use. Their support exceeds that given by the other vendors in the I and R world." - Bill P, Executive Director

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