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Posts Tagged ‘Crisis Centers’

Key benefits of iCarol for Lifeline and Crisis Center Work

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Many of our clients participate in the National Suicide Prevention Lifeline. The Lifeline is a network of over 160 crisis centers in the U.S. These centers take calls and chats from all across the country, focusing on suicide prevention. These free and confidential services provide crisis support and community resource referrals, 24-hours a day.

Members of the Lifeline network follow proven protocols and guidelines to ensure safe outcomes for those in crisis. Whether you offer crisis services and/or are part of the Lifeline network, protocols and guidelines are critical to the success of your program. Ensuring they are easy to follow not only gives you better outcomes for those in crisis, but makes it easier for your staff and volunteers to do their important work.

I’m often asked by members of the Lifeline network and others in the field doing crisis center work why they should choose iCarol. Very simply put, iCarol is the expert in helping not-for-profit helplines set up their technology, to best support the protocols mentioned above.

In my experience managing a not-for-profit helpline who took calls for the Lifeline, as well as helping iCarol clients do the same, here is how iCarol can help:

  • Messaging built right in! Volunteers and staff sign into one system—iCarol—to handle calls for your agencies, calls for the Lifeline, and even chats for the Lifeline, or your own chats or texts. Read more here.

  • A live risk assessment gauge, developed by the Lifeline for iCarol, calculates suicide risk in real-time, and provides instructions on the next steps with each risk level. Learn more about this tool.

  • Intelligently designed call report forms allow for different ‘paths’ for your call takers. Example: If the call is a Lifeline call, a set of questions appears appropriate for that. Or, if the call is for a different program your agency takes calls for, have a different set of questions pop up.

  • Worried that your workers aren’t following certain protocols for imminent risk callers? Take what is described above a step further to make the response(s) required or not. This reduces error, as well as can provide crucial guidance about next steps for the call taker in tense situations.

  • Help your workers to provide referrals to community resources, designed in a very easy-to-use interface, even for a worker who is only there a few hours a week can use.

  • Provide staff feedback—right in iCarol—to the call taker. This feedback can be private, or visible to all. Perhaps they did not follow a certain protocol of the Lifeline, or another program appropriately. We give you the industry’s best way to provide them this feedback. It alerts them when they log in, to read their feedback, and then tracks it when they do!

  • Legal lock of call reports: Did something happen on an interaction that may be subpoenaed or looked into more? You can put a legal lock on it to ensure that no one, even the administrative users in your system, can make changes to it.

Hands down, iCarol is the best solution to support your work with the Lifeline, or other programs.

Want to learn more? Start a free trial or contact me.

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AAS Presents: Harnessing the Presence of a Teachable Moment to Improve Care for Suicide Attempt Survivors

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On Friday March 11th from 12:00 – 1:00pm EST, the American Association of Suicidology will present a webinar titled “Harnessing the Presence of a Teachable Moment to Improve Care for Suicide Attempt Survivors.”

Description: The population of suicide attempt survivors treated in acute inpatient medical settings is heterogeneous in nature, ranging from those who made a near-lethal attempt with little intent to die to others treated for a serious premeditated suicide attempt meant to result in death. As such, discharge planning will vary based upon multiple factors, including medical coverage, resource allocation, and patient motivation to engage in mental health services. While patients stabilize physically, hospitals could . . . Read More

This webinar is offered free of charge to AAS members, and is just $35 for non-members.

Register now

AAS membership offers learning opportunities like this webinar, discounts on conferences, publications, and training, and more. Click here to learn more.

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iCarol clients in the news

We love sharing stories of the great work you and your volunteers and staff are doing in communities all around the world. This week we noticed this article in the Toronto Star highlighting the work of the Good2Talk Program, a partnership between ConnexOntario, Kids Help Phone, Ontario 211 and the Ontario Centre of Excellence for Child and Youth Mental Health.

The transition to post-secondary education can be a tough one for many youth. Stress comes from all sides, from overwhelming tasks at university, time management issues, social and romantic struggles, pressure to get good marks, financial struggles, being away from family and other support systems, and much more. All of these issues can be compounded for students who may additionally be living with diagnosable mental illnesses such as depression or anxiety.

Good2Talk aims to provide these students with a free and confidential place to talk, where they can be connected with professional counselling, information and referrals to mental health, addictions, and other human services, and receive general listening and suicide prevention services. Read more…

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Social Media Guide for CUSA/NASCOD conference

If you’re at the NASCOD/CUSA Crisis Hotline Directors’ Conference this week, or if you want to follow the action from home, be sure to check out this social media guide put out by the social media team. This is a great, concerted effort advising everyone of the best way to formulate posts and tweets throughout the conference. This will help document the activities at the conference and also serves as a way to include those who weren’t able to attend. By using these hashtags in your posts, or searching on these hashtags as you read through your social media feed, you can follow all the action at the conference.

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