Have questions?  phone +1 888-4-iCarol

Follow Us! iCarol helpline software iCarol helpline software iCarol helpline software     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Posts Tagged ‘disasters’

AIRS Presents: Forecasting the Ferocious – Predicting Tornadoes at the Storm Prediction Center

Webinars - textOn Thursday July 17, 2014 at 2:30pm EST, the Alliance of Information and Referral Systems (AIRS) will present a Webinar on predicting tornadoes at the storm prediction center.

Courtesty of AIRS, here is the description of the webinar content:

“Join Gregory Carbin from the National Oceanic and Atmospheric Administration (NOAA) to learn more about tornado and severe storm prediction. Greg is the Warning Coordination Meteorologist at NOAA’s National Centers for Environmental Prediction, Storm Prediction Center in Norman, Oklahoma. Greg is considered one of NOAA’s leading experts on tornadoes and severe storm forecasting. He has been interviewed extensively about severe weather and usually provides historical context to national and international media after major events. This webinar is brought to you by the AIRS Disaster Committee and will be inroduced by Janna Shoe, United Way of Greater Houston and Committee Co-Chair.”

Note: This webinar is only available via the Internet. There will be no telephone connection. If you have a computer that can play the audio on a YouTube video, you should be able to access this webinar

Click here to Register for the webinar

This webinar aims to provide useful information for your helpline operations in times of disaster. There are tons of great webinars, training opportunities, and other professional development opportunities presented by AIRS that are only available to members. Want to become a member of AIRS and take advantage of all the great perks of membership? Find out how.

Continue Reading

AIRS Presents: Family Crisis Centers in Time of Disaster

Webinars - textOn Monday March 24, 2014 at 4pm EST, the Alliance of Information and Referral Systems (AIRS) will present a Webinar on Family Crisis Centers in Time of Disaster.

Courtesty of AIRS, here is the description of the webinar content:

“Mass fatality incidents arise from natural and man-made disasters (accidental and intentional) and disease outbreaks. This AIRS webinar explains the concept of a Family Assistance Center and the role of an I&R processing missing persons calls following a mass fatality incident.”

“Learn from David Jobe and Sandra Ray of the United Way of Greater Houston about how their agency plays a significant role as the initial point of contact integrated within a comprehensive strategy for the Houston-Galveston region in southeast Texas.”

Note: This webinar is only available via the Internet. There will be no telephone connection. If you have a computer that can play the audio on a YouTube video, you should be able to access this webinar

Click here to Register for the webinar

This webinar aims to provide useful information for your helpline operations in times of disaster. There are tons of great webinars, training opportunities, and other professional development opportunities presented by AIRS that are only available to members. Want to become a member of AIRS and take advantage of all the great perks of membership? Find out how.

Continue Reading

When Wintry Weather Wreaks Havoc on your Helpline

blizzard

Snowy and icy conditions can spell trouble for seamless shift coverage. How do you keep your hotline operating in spite of dangerous travel conditions for your volunteers and staff? Depending on the severity of the storm, you may have no special plan at all except to tell workers they are expected to be there for their shift or find a substitute to cover for them. In many snow storms, travel is possible so long as precautions are taken, such as driving at slower speeds and being extra vigilant. Call centers in urban settings may also benefit from having volunteers living within walking distance or taking public transportation.

But sometimes travel conditions can become extremely hazardous or even impossible. What then? Here are some methods we’ve commonly seen:

  • The show must go on – Shifts go on as scheduled no matter what. Workers who realize they can’t make it in must give ample notice and find substitutes who are able to travel. If all else fails, the task falls to an essential staff of supervisors or managers to keep things running.

  • Transfer your calls – In some instances there may be a partner agency, satellite office of your program, or a back-up center in an area unaffected or less affected by the weather, and they can take the calls for a period of time.

  • Work from home – Technology has made it easier than ever to turn any setting into a call center, even your worker’s home. Calls could get forwarded to that worker’s personal phone or a phone loaned to them from the office. Using iCarol, chats or texts can be taken from virtually anywhere as well. Special tip for iCarol users who might employ this method: You must either turn off ‘Restriction’ (the feature that makes it so your workers can’t see call reports from a personal computer outside the office) or give your worker permissions to install the iCarol Certification Tool on their computer.

  • Camping out – Marshmallows optional. When the forecast calls for dangerous weather and snow accumulations that might make travel impossible, make a decision ahead of time to suspend the usual schedule, and instead have a crew arrive prior to hazardous road conditions developing. This crew will stay for a period of time until travel is safe again and shifts can resume. You’ll need sufficient kitchen and bathroom facilities, and workers should bring food. If this goes on for longer than the typical shift length, your crew can set up their own internal shifts of who works and who gets a break. By following the weather and traffic reports, the Director can decide when it’s time for normal shifts to resume.

  • Do you handle scheduling in wintry weather some other way? We’d love to hear about it! Leave us a comment!

    Continue Reading
Get in touch: +1 888-4-iCarol
Copyright © 2013 iCarol