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Posts Tagged ‘Problem gambling helplines’

iCarol at the National Conference on Problem Gambling

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If you’re going to be in Portland for the 31st National Conference on Problem Gambling this week, be sure to stop by and say “hi” to Mary from iCarol who will be there for the pre-conference and will be at our booth in the exhibitor’s area. We’re proud to be a part of this event; the largest and oldest conference of its kind bringing together leaders in prevention, education, treatment, responsible gaming, research, and recovery.

We’ll be joining the Pre-Conference beginning July 19th and attending the Helpline Symposium workshop on July 20th. It’s important to us to stay engaged on all the latest with this group and learning the current events and news impacting the industry.

iCarol is the chosen provider for a national chat and text collaboration platform for the National Council on Problem Gambling. Several centers and organizations from around the U.S. participate to provide help in states where they provide services. Help seekers from around the U.S. text or live chat with the national service, then iCarol’s comprehensive design reads the help seeker’s location. If there is a center in the network from the person’s location designated to take the chat or text at that time, then the chat or text is sent to them. If there is not a designated center available, a trained back-up center is sent the chat or text. This successful model, which has been in place for a few years now, is great because help seekers get help close or specialized to them when it is available, and either way, help seekers always get connected to help. Contact us if you are interested in a model like this at your organization.

With every event we attend we continue to be amazed by the diversity in the helpline services available for so many different needs and issues in communities all across the world. Problem gambling helplines are doing wonderful work to strengthen families and improve health and wellness by reducing the economic, social, and personal costs caused by problem gambling. We’re sure it’s going to be another exciting and educational event. See you there!

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iCarol users in the news: National Council on Problem Gambling

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On February 9th PBS will air a Frontline/New York Times documentary about fantasy sports and online sports betting. The documentary will explore the growth of these businesses, go inside their operations at home and abroad, and discuss how regulatory entities, law enforcement, and legislators are grappling with it.

Our friends at the National Council on Problem Gambling played a role in the documentary. Executive Director Keith Whyte was interviewed but it’s not yet known if that footage will be included in the documentary when it airs. Keith and NCPG’s participation helped ensure that people affected by problem gambling and their stories were included.

This documentary, through its national broadcast, has the potential to educate millions of people on the topic of problem gambling, including fantasy sports, which some feel does not qualify as gambling and shouldn’t be subject to the same regulations as casinos and other established gambling purveyors.

In related news, NCPG has also released a media advisory ahead of the Super Bowl in part stating:

“The massive amount of money bet on the Super Bowl and the overwhelming media coverage may create or exacerbate gambling problems. We urge the media covering the game to provide warning signs of gambling addiction and promote the Helpline.”

You can read that full advisory here.

We hope you’ll check out the documentary when it airs, and for now you can watch the trailer below.

fantasy sports NCPG

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National Council on Problem Gambling Conference Recap

Donna and Eliisa recently attended the Pre-Conference symposium at the 28th National Council on Problem Gambling Conference in Orlando, FL at the Hyatt Regency Grand Cypress. Members of our team attend conferences like this to ensure that we are on the cutting edge of the issues, challenges and experiences that helplines face.

The Florida Gambling Affiliate hosted the event. We’re happy to have just welcomed them to the iCarol family, as they went live on iCarol July 1st with phone, text and chat. One staff member said “iCarol has made my life much easier.” We love that feedback! It’s always great to hear that folks are finding their volunteer experience made easier or more enjoyable by using iCarol.

Brian Kongsvik is the Helpline Director and he did an excellent presentation on how his helpline works and the outcomes and follow up research of those that had contacted their helpline services. He reported that in his center, 79% indicated they had either stopped or decreased gambling since contacting their helpline services.

Eliisa Brian Donna

The breakout sessions gave us lots of great insight and presentations from a spectrum of sources. Donna from iCarol gave a presentation on chat and texting as well as the importance of integrated technologies. Anyone who has ever managed a helpline knows how easy it is to fall into the trap of using quick technology fixes to get by day by day. At the surface, you think it doesn’t cost you anything to do a quick update on a computer here and there, or utilize someone’s expertise to add a field into a form quickly, but soon you find yourself only able to do the report you need on one computer in the office and using a multi-step process utilizing many people every month just to do your routine monthly reports. The group was actively engaged, and for some the story of this vicious cycle hit a little too close to home! Integrated technologies like iCarol can help stop this cycle.

Donna Burrow presentation icarol NCPG conf 7-9-14

Bensinger, Dupont & Associates did a demo of iCarol’s live chat feature, which they use for several problem gambling live chat sites around the country. They noted they like the customizable programming to fit their unique needs.

Peer support networks and websites that people are accessing for help with problem gambling, other than calling, texting, and live chatting into helpline services, were discussed. Experts include GamTalk (Canada) and Gambling Therapy (UK). Both offer services run by licensed mental health professionals, with peer support from those in recovery from gambling addiction. These organizations offer a community (often anonymously) whereby they can build support communities around them.

The group also discussed the decrease of phone calls across the country to problem gambling helplines in the US. Among all the addictions, it was noted that those with a gambling addiction have the highest completed suicide rate among any other addiction. As such, those attending the pre-conference were fortunate to be given an opportunity to be trained in QPR (Question, Persuade, Refer). Best practices in advertising were shared, with some noting that billboards near casinos work well.

Unfortunately some heavy rain moved the welcome reception sponsored by the Seminole Tribe of Florida indoors instead of outside by the gorgeous pool area, but it didn’t detract the crowd or the fun. We had such a great time meeting so many of you from the various NCPG affiliates and gambling helplines. And of course to the new friends we made if you want to learn more about iCarol we’d love to hear from you. Give us a call, or join an upcoming webinar to learn more about us and our features.

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