Have questions?  phone +1 888-4-iCarol

Follow Us! iCarol helpline software iCarol helpline software iCarol helpline software     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Posts Tagged ‘Technology’

iCarol Co-founder/CTO Neil McKechnie enters his first hackathon

Laptop in use

In case you don’t know him, our CTO Neil loves to code. And he also loves to address social challenges with technology. So when the University of San Francisco’s School of Management announced their one-day Social Entrepreneurship and Innovation Conference and subsequent two-day Tech4Good Hackathon, he immediately signed up to make the short drive down to the event to see how he could help.

hackathon definition

About 70 bright individuals arrived for the hackathon’s opening ceremony on Saturday morning and, one-by-one, introduced themselves to the group by announcing their skills, why they were there, and an idea for what problem they would like to see solved in ways that would have social impact.

In the ensuing hour, participants informally coalesced into the teams that would start building their entry into the hackathon’s competition, to be judged the next day by an esteemed panel of five high-tech executives from the Bay Area’s startup scene. By introducing himself as a “CTO, architect and full-stack developer” Neil was in high demand to join numerous of the 10 teams who hoped to have a useful, coded prototype to show about 24 hours later.

hackathon selfie

As he has a family member who could benefit from it, Neil settled on a team to build a web-based tool that replicates a “real world” tool that helps young learners with phonics, letter identification and word formation in their journey toward reading fluency. Each of his other three team members brought very useful ideas and skills and were amazed at how quickly they organized into a highly functional and productive group.

After more than a few energy drinks, late night coding sessions, and last minute changes, the team submitted their entry for judging on Sunday afternoon. Although Neil’s team didn’t win, he helped other teams throughout the weekend and was impressed with all of the final entries.

Although it was his first hackathon, we’re pretty sure it won’t be his last!

hackathon group 2

hackathon room

Continue Reading No Comments

Coming soon: Powerful upgrades to our infrastructure

Customization & special projects

While we are proud of the fact that our total uptime in 2015 of 99.955% exceeded our goal of 99.95%, we understand that any downtime, no matter how brief or infrequent, impacts you and ultimately the people you serve. On February 28th we’ll complete a transition to new, even more powerful infrastructure to support our users. This change will affect our NA0 data center in Toronto upon which most of our clients are hosted, and will occur without impact or downtime to our users.

Once the transition has finished, you’ll enjoy enhanced system response that will improve your workflow. The redundancies included in this upgrade will drastically reduce already infrequent downtimes. This technology investment will also create an even more scalable system; as you build your partnerships and as we continue welcoming new helplines into the iCarol family, you can rest assured iCarol will continue to grow and will be able to more than accommodate your needs for added activity and data storage.

We look forward to continuing to serve you by aggressively investing in the best systems to support your life-saving work. If you have any questions about the upcoming upgrades or reliability, we invite you to open a case with our support team, and we’ll be delighted to assist you.

Continue Reading
Get in touch: +1 888-4-iCarol
Copyright © 2017 iCarol