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Finding Gratitude in Uncertain Times


As November draws to a close and we approach the holiday season and end of 2015, it’s hard not to think about the state of our world especially given this last week’s events. Our hearts go out to everyone affected by the violence in the Middle East, Africa, France, and elsewhere. We also think of the millions who have left their homes in hope that they’ll find safety and stability for their families in foreign lands, facing life-threatening challenges on their journey.

It’d be easy to look at these events and feel disheartened, sad, or fearful for what the future holds.

But, we’re very fortunate to witness the best of what humanity has to offer each and every day. That’s because you and your organizations serve as a constant reminder of just how much love and compassion there is in the world. Everywhere we look we see helpers — people who are eager to open their hearts to total strangers and listen with empathy, provide them with comfort, and guide them toward solutions that may help them form a better future. You are driven by a desire to improve the lives of others, and you often end up not just improving lives but saving them. Through your work we’re reminded that there is so much good in the world, and that we should remember that each time we begin to feel discouraged.

With Canada’s Thanksgiving celebration last month and the US preparing to celebrate its Thanksgiving next week, we’d like to take a moment to express our gratitude to our friends around the world who we have the privilege of working with each day. Thank you for your patronage and the trust you place in us and our solution to help you with your daily tasks. But most of all, thank you for the wonderful work you do. You inspire us each and every day and remind us of the love and compassion humanity has to offer, and that there is so much light to outshine the darkness.

As you reflect on the year and the approaching holidays, what are you most thankful for? We’re eager to have you share your thoughts and feelings with us, please leave us a comment below.

We wish you a happy and safe Thanksgiving and hope that you are able to spend the season ahead with the people who you’re most thankful for.



iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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