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Tips for Writing Your First Social Media Policy

Ready to adopt a social media policy for your help line? Awesome. You probably have some ideas about the risks you want to avoid and how you’d like your staff to interact on the interwebs. Easy peasy, right? Read more in this “best of 2010″ article from NTEN.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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RT @TAIRStweets: Thank you again Polly McDaniel and iCarol for sponsoring our TAIRS Annual Meeting Breakfast. We appreciate your support of…

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