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Track more information in Resources

Another great update to the Resources area is that you can now have all sorts of new information about your partner agencies for your phone workers and callers. For example, hours of operation, contact person name, access to public transit and more. Simply edit an agency and you’ll see the newly available fields.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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