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Updates to Follow-up Calls

Follow-up Calls lets you schedule a time for someone to phone a caller or third party back sometime after the original incoming call. Now we’ve enhanced this capability so that you can also assign these follow-ups to be done by a particular person in your agency, and you can add as many follow-up activities to the initial call record as you like. Let us know if you’d like to learn more.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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