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What does iCarol consider a call report?

What exactly do you consider a ‘call report’? Is this a record that is created for each client interaction or each client call? We wanted to share this clarifying question with you.

We use the term “call report” to refer to any document that you use to collect data. So, think of it as a data collection form. For example, you may use one data collection form for your 24 hour helpline calls and one data collection form for clients that participate in your Suicide Bereavement Program. For each call you receive or make, you can log a call report and schedule follow up activities or you can embed call reports within call reports to collect data as your client moves through a series of interactions. You can have as many “call report forms” as you need within iCarol. The base system comes with 2 call report forms. Additional call reports can easily be added for a small charge. Follow this link to learn more or contact us to schedule a demo on iCarol.  


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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