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What iCarol capabilities are included with the extended 211 taxonomy feature?

The 2-1-1 Taxonomy, which is required to be used in order for a 2-1-1 to get accredited by AIRS. It is about a 9,000-term standard categorization scheme for resources. In addition to being able to use it, we also do the regular updating for you. You get additional tools that help you assign resources to taxonomy terms, find any that are not yet assigned, and migrate resources from terms that have been retired, to still active ones. You can still concurrently use your own categorization scheme (which many 2-1-1′s do), but the tools and capability of having concurrent categorization for resources is also fairly complex. While using the AIRS 2-1-1 Taxonomy, you also have the option to use your own custom list of keywords. Hierarchical resource structure – rather than simply have one record for every resource, another AIRS standard states that any resource that offers more than one program, or with more than one site, should be structured in the database with one overall Agency record, and then corresponding Program and Site records. There is a lot of additional capability in iCarol to accommodate and manage this. Staying current with AIRS standards – every couple of years AIRS publishes new standards that, among many other things, require changes in the way that a resource database works. We keep current with these standards.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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