Skip to main content

Software Solutions for Helpers,
Made by Helpers

Serving Contact Centers and
Social Service Organizations for 21 years
Contact Us

Connect People to
Hope and Help

Power your community contact center with tools that streamline workflows, optimize agent performance, and deliver fast, personalized support across every channel

Contact Us
Book a Meeting

iCarol Helps Crisis Centers, 211s, and Other Non-profit Organizations Manage Contacts, Referrals, Scheduling, Volunteers, Reporting, and More

A leading nonprofit helpline software, iCarol is trusted by 211s, crisis and suicide prevention lines, warmlines, victim support services, LGBTQIA+ advocates, older adult and senior support agencies, and more. Built by volunteers who saw the need for purpose-built tools, iCarol makes contact and client management easier, as well as resource and referral, shift scheduling, and real-time reporting. We aim to help you spend less time on administrative and reporting tasks, and more time on the people you serve.

Solutions By Industry
Industry News
What Makes Us Special

Explore Software Features

Schedule a Meeting

“You and your support staff are more like partners on the journey to help our clients than someone we do business with.”

Read More Testimonials

Latest News

Woman wearing a headset typing at a desktop computer in a training room, with two colleagues on laptops in the background.

Why Crisis Call Center Handoffs Fail
and How to Fix Them

Learn More
White upward arrow with gold coins around on purple background, symbolizing financial growth.

Unlock Stronger Funding With Better Data

Learn More

What is “Community Navigation?
Behind the Rebrand of I&R

Learn More
  • Woman wearing a headset typing at a desktop computer in a training room, with two colleagues on laptops in the background.
  • White upward arrow with gold coins around on purple background, symbolizing financial growth.

We look forward to learning how we can help your organization thrive and grow!