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  • Make helping
    others easier.

    Use iCarol’s highly configurable Helpline Management CRM
    to reduce your workload, advance your outcomes
    and improve your Crisis, Referral, 211 or helpline service.

    How It Works All Features

  • Improve

    211 and Referral helplines are delighted by
    how easy it is to keep their
    community resource data up to date using
    iCarol's auto verification feature

    How It Works All Features

  • Extend

    Let your callers search for their own
    help on your public website using iCarols' Public
    Resource directory feature

    How It Works All Features

  • Analyze

    Call Volume, Chat demographics, Unmet Needs...
    Easily run reports that
    really get attention

    How It Works All Features

  • Share

    Collaborate with your partner agencies to
    share your Referral information,
    Consolidate Reporting or
    for Disaster failover support

    How It Works All Features

Make helping
others easier.

Use iCarol’s Helpline Management Software
to reduce your workload, improve your
service delivery and advance your
helpline’s outcomes.

How It Works All Features

Start Your Trial! Take a Walkthrough!

iCarol software for non-profits

What is helpline management software?

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iCarol helpline software

Check out iCarol's all-in-one helpline software features.

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iCarol More FeaturesVolunteer & Staff Mgmt.

Manage contact information, shifts, and other personalized data and communicate using integrated feedback tools, automated emails, internal chatboards, news and events.

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iCarol More FeaturesOnline Shift Scheduling

Authorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.

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iCarol More FeaturesCall Management

Customizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis.

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iCarol More FeaturesLive Chat and Texting

Offer your service the way it's expected by adding live chat and texting- fully integrated within your iCarol system you will benefit from the robust security and reporting.

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iCarol More FeaturesInformation & Referral

Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.

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iCarol More FeaturesStatistics & Reporting

Analyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.

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