Make helping
others easier.
Use iCarol’s highly configurable Helpline Management CRM
to reduce your workload, advance your outcomes
and improve your Crisis, Referral, 211 or helpline service.
Have questions? 
+1 888-4-iCarol
Have questions? +1 888-4-iCarol
Make helping
others easier.
Use iCarol’s highly configurable Helpline Management CRM
to reduce your workload, advance your outcomes
and improve your Crisis, Referral, 211 or helpline service.
Improve
211 and Referral helplines are delighted by
how easy it is to keep their
community resource data up to date using
iCarol's auto verification feature
Extend
Let your callers search for their own
help on your public website using iCarols' Public
Resource directory feature
Go Mobile and Beyond
Build your own mobile apps
or connect with other software using iCarol's API
Analyze
Call Volume, Chat demographics, Unmet Needs...
Easily run reports that
really get attention
Share
Collaborate with your partner agencies to
share your Referral information,
Consolidate Reporting or
for Disaster failover support
Volunteer & Staff Mgmt.Manage contact information, shifts, and other personalized data and communicate using integrated feedback tools, automated emails, internal chatboards, news and events.
Online Shift SchedulingAuthorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.
Call ManagementCustomizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis.
Live Chat and TextingOffer your service the way it's expected by adding live chat and texting- fully integrated within your iCarol system you will benefit from the robust security and reporting.
Information & ReferralOrganize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.
Statistics & ReportingAnalyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.
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