iCarol Customer Conference
October 16th | Baltimore, MD
Join us for presentations, training, and a user group session
Learn More
iCarol Customer Conference
October 16th | Baltimore, MD
Join us for presentations, training, and a user group session
Learn MoreiCarol Changes the Game!
Bi-directional Resource API
Update, create, or delete resource records in iCarol from external software systems!
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Capacity Tracking
Closed-Loop Referral
...and more with iCarol's ReferralQ and Provider Portal
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Older Adult and
Disability Services
Coordinate care, ensure closed-loop referral tracking, and practice No Wrong Door philosophies.
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Responding to COVID-19
To support you throughout the Coronavirus pandemic, we have compiled resources to help you as you assist your community.
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Integrate With Other Systems
Integration capabilities are increasingly important to service viability and expansion of revenue sources. With iCarol's integration capabilities you can...
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Support Survivors
iCarol has the tools you need to walk with survivors on their path of healing.
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Get More Funding
What’s the key to getting funded? Proving your value by reporting on outcomes. Funding sources of all types, whether internal...
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Foster Loyal Volunteers
Helpline work is arguably one of the most intensive types of volunteering one can do. You invest a lot of time and resources into the screening...
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Improve Service Delivery
People rely on you to provide assistance in their time of need. Whether your service provides active listening, crisis intervention, suicide prevention...
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Save Time
Your day is filled with a variety of tasks. One minute you're checking to see who’s coming in for the next shift, the next minute it’s time to...
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Protect Confidentiality
Clients trust you with their private information. In the process of reaching you and getting assistance, they provide you with highly sensitive...
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Respond to Changing Communication Needs
Some people associate the word “helpline” with “phone” but at iCarol we understand that help-seekers...
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Strengthen Your
Collaborative Relationships
When organizations join together to provide a service, they can reach more people across wider areas...
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We’ll help you help more people and make a difference in your community.
iCarol has established a worldwide presence with over 80,000 users. Find out why so many organizations choose iCarol.
iCarol’s web-based software automates and tracks the entire service delivery process for not-for-profit organizations and contact centers.
Your low, monthly subscription includes maintenance, data storage, software features, support, and training.
Try iCarol before you subscribe – no risk, no credit cards, no obligations.
Our Team and tools will stay with you throughout your iCarol experience.
We know your information is confidential and sensitive. So we go to great lengths to secure and protect it.
Become a member of the iCarol family, and continue to grow and expand your helpline service!
Manage Volunteers & StaffManage contact information, shifts, and other personalized data and communicate using integrated feedback tools, automated emails, internal chatboards, news and events.
Schedule ShiftsAuthorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.
Manage Contacts & ClientsCustomizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis.
Offer More ChannelsOffer your service the way it's expected by adding live chat and texting- fully integrated within your iCarol system you will benefit from the robust security and reporting.
Curate Quality ResourcesOrganize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.
Prove Your ValueAnalyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.
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