Have questions? 
+1 888-4-iCarol
Have questions? +1 888-4-iCarol
Get More Funding
What’s the key to getting funded? Proving your value by reporting on outcomes. Funding sources of all types, whether internally at your organization...
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Foster Loyal Volunteers
Helpline work is arguably one of the most intensive types of volunteering one can do. You invest a lot of time and resources into the screening...
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Improve Service Delivery
People rely on you to provide assistance in their time of need. Whether your helpline provides active listening, crisis intervention, suicide prevention...
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Save Time
Your day is filled with a variety of tasks. One minute you're checking to see who’s coming in for the next shift, the next minute it’s time to...
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Protect Confidentiality
Clients trust you with their private information. In the process of reaching you and getting assistance, they provide you with highly sensitive...
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Boost the Quality
of Your People
You provide excellent training to your volunteers and staff before they ever take their first call...
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Intelligent Self-service
Built-in Guided Searching and other features help your web visitors find resources that meet their needs...
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Save Lives
Creating suicide-safer communities is challenging work. It takes skilled and compassionate listeners, knowledgeable supervisors, and specialized tools...
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Respond to Changing Communication Needs
Some people associate the word “helpline” with “phone” but at iCarol we understand that help-seekers...
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Strengthen Your
Collaborative Relationships
When organizations join together to provide a service, they can reach more people across wider areas...
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Diffuse Caller Stress
People reach out to you when they’re most vulnerable, feeling worried or even trapped. You want to do all you can to reduce their stress and anxiety...
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We’ll help you help more people, save more lives, and make a difference in your community.
iCarol has established a worldwide presence with over 70,000 users. Find out why so many helplines choose iCarol.
iCarol’s web-based software automates and tracks the entire service delivery process for helpline & contact centers.
Your low, monthly subscription includes all maintenance, data storage, software features, support, and training.
Try iCarol before you subscribe – no risk, no credit cards, no obligations.
Our Team and tools will stay with you throughout your iCarol experience.
We know your information is confidential and sensitive. So we go to great lengths to secure and protect it.
Become a member of the iCarol family, and continue to grow and expand your helpline service!
Volunteer & Staff Mgmt.Manage contact information, shifts, and other personalized data and communicate using integrated feedback tools, automated emails, internal chatboards, news and events.
Online Shift SchedulingAuthorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.
Contact ManagementCustomizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis.
Live Chat and TextingOffer your service the way it's expected by adding live chat and texting- fully integrated within your iCarol system you will benefit from the robust security and reporting.
Information & ReferralOrganize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.
Statistics & ReportingAnalyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.
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